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- Tasks: Lead a customer-focused service for properties, ensuring high-quality housing and tenancy support.
- Company: Join a community-driven organization dedicated to making a positive impact in people's lives.
- Benefits: Enjoy hybrid working, generous annual leave, pension scheme, and flexible work-life balance options.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Experience in housing or customer service, strong problem-solving skills, and good IT proficiency required.
- Other info: Applications close on 2 March 2025; remote assessments and interviews scheduled for March.
The predicted salary is between 37160 - 39974 £ per year.
Neighbourhood Officer (P01607)
(6 month fixed term contract)
37 hours per week (hybrid working)
Starting salary £37,160pa with potential progression to £39,974pa on achieving designated skills and experience
Can you make a difference?
Our community is at our heart. We are committed to supporting the people who live in our homes, the communities we serve and those we work with. Are you ready to make a difference in people\’s lives? If so, we have the perfect opportunity for you! We are currently looking for a dedicated Neighbourhood Officer to join our team.
We are seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service for a patch of properties in the Borough. You’ll deliver a high-quality housing and tenancy service, delivering excellent services to the community and help to create sustainable and thriving neighbourhoods.
You will be encouraged to be innovative in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional ‘first point of contact resolution’ customer experience.
We are looking for someone who:
- Has experience of working in the housing sector or similar role
- Has experience of working in a customer facing role with strong customer care skills.
- Has experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills.
- Has experience of working collaboratively building successful working relationships with key stakeholders, partners and customers.
- Has experience of Safeguarding, raising concerns through policies and procedures.
- Has good IT skills.
- Has a full UK driving licence and have access to a vehicle.
Our Values
Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.
Closing date for application is 2 March 2025.
Remote assessments will be held on 11 March 2025.
Interviews will be held on 18 March 2025.
About the Company In return, we can offer you:
- Central locations in the Borough with excellent public transport links and local amenities
- Automatic enrolment into the Local Government Pension Scheme (Career Average Pension Scheme)
- The opportunity to buy and sell annual leave to increase work-life balance flexibility
- Annual leave ranging from 25 to 33 days per year plus Bank Holidays (dependent on grade and length of service)
- Access to the Council’s Flexi Time Scheme (post dependent) to achieve a healthy work life balance
- A structured induction program from day 1 to support your success in your role
- 24 hour a day access to the Employee Assistance Scheme
- Cycle to Work Scheme
Please See Attached Documents on customer career site
Neighbourhood Officer (P01607), The Campus, Welwyn Garden City, Hertfordshire employer: Welwyn Hatfield Borough Council
Contact Detail:
Welwyn Hatfield Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer (P01607), The Campus, Welwyn Garden City, Hertfordshire
✨Tip Number 1
Familiarize yourself with the local community and its needs. Understanding the specific challenges and opportunities within the neighbourhood you will serve can help you stand out as a candidate who is genuinely invested in making a difference.
✨Tip Number 2
Highlight your customer service experience during any networking opportunities. Engage with local community groups or forums to showcase your commitment to excellent service and build relationships that could support your application.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of past experiences where you successfully navigated challenges in a customer-facing role. This will show your potential employer that you can handle the demands of the Neighbourhood Officer position.
✨Tip Number 4
Research the values of the organization and think about how you can embody them in your interactions. Being able to articulate how you align with their values of Collaboration, Openness, Responsibility, and Excellence will make a strong impression.
We think you need these skills to ace Neighbourhood Officer (P01607), The Campus, Welwyn Garden City, Hertfordshire
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Neighbourhood Officer position. Understand the key responsibilities and required skills, especially those related to customer service and community engagement.
Highlight Relevant Experience: In your application, make sure to emphasize your experience in the housing sector or similar roles. Provide specific examples of how you've delivered high-quality customer service and built successful relationships with stakeholders.
Showcase Your Values: Align your application with the company's values: Collaborative, Open, Responsible, and Excellent. Use examples from your past experiences that demonstrate how you embody these values in your work.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Welwyn Hatfield Borough Council
✨Show Your Passion for Community Service
Make sure to express your genuine interest in making a difference in people's lives. Share specific examples from your past experiences where you positively impacted a community or helped individuals in need.
✨Demonstrate Customer Care Skills
Prepare to discuss your experience in customer-facing roles. Highlight situations where you provided excellent service, resolved issues, and went above and beyond to meet customer needs.
✨Emphasize Collaborative Experience
Talk about your ability to work collaboratively with stakeholders and partners. Provide examples of how you've built successful relationships and worked as part of a team to achieve common goals.
✨Be Ready to Discuss Problem-Solving
Since the role requires a solution-focused approach, be prepared to share instances where you faced challenges and how you creatively solved them. This will showcase your initiative and critical thinking skills.
