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- Tasks: Support residents in sheltered housing, manage schemes, and create personalized support plans.
- Company: Join Welwyn Hatfield Borough Council, a supportive workplace that values respect and empowerment.
- Benefits: Enjoy flexible annual leave, pension scheme, and access to employee assistance programs.
- Why this job: Make a real difference in people's lives while enjoying a varied and rewarding role.
- Qualifications: Compassionate individuals with good communication skills and experience in care or housing preferred.
- Other info: Full driving license required; remote assessments and interviews scheduled for January 2025.
The predicted salary is between 27544 - 29383 £ per year.
Mobile Sheltered Housing / Independent Living Officer
(P01804)
Fixed term to 30.06.2025
37 hours per week
Starting salary £27,544pa with potential progression to £29,383pa on achieving designated skills and experience
In Welwyn Hatfield we have a number of sheltered housing schemes enabling our residents to be independent in their own homes. We are looking for a mobile officer to join our team to manage these schemes and provide our residents with the help and support they individually need.
We’re looking for someone who truly cares about the work they do. You’ll be compassionate, and empathetic, with a great eye for detail and a flair for managing complex situations. You’ll be a confident communicator, able to build rapport with colleagues, tenants and agencies. Lone working you’ll have support from your Team Leader.
Working within our sheltered housing schemes, your duties will include visiting tenants, accessing help, producing support plans to enabling them to achieve their goals. You will also liaise with support services, facilitate social activities and ensure that access to services is exactly as it should be.
A key responsibility of the post includes the installation of lifeline alarm units within the homes of local tenants and includes all administrative duties related to this task. You will also provide daytime cover for our Independent Living Officers (Scheme Managers) on our sheltered housing schemes.
This is a varied and customer facing role, so you will need a ‘can do’ attitude and be confident to work independently.
We’d love to hear from you if you have:
- A sensitive and supportive approach to the needs of vulnerable people.
- Experience of carrying out assessments and identifying and managing needs/risks
- The ability to work on your own initiative and make decisions
- Good interpersonal and communication skills
Joining Welwyn Hatfield Borough Council, you’ll discover a workplace where everyone is respected, supported, and empowered. If you share these values, we’d love to hear from you.
You will need a full driving licence and access to a car. This post is subject to an enhanced DBS check.
Experience and knowledge of the housing or care environment would be an advantage.
Closing date for applications is 5 January 2025.
Remote assessments will be held on 9 January 2025.
Interviews will be held on 14 January 2025.
About the Company In return, we can offer you:
- Central locations in the Borough with excellent public transport links and local amenities
- Automatic enrolment into the Local Government Pension Scheme (Career Average Pension Scheme)
- The opportunity to buy and sell annual leave to increase work-life balance flexibility
- Annual leave ranging from 25 to 33 days per year plus Bank Holidays (dependent on grade and length of service)
- Access to the Council’s Flexi Time Scheme (post dependent) to achieve a healthy work life balance
- A structured induction program from day 1 to support your success in your role
- 24 hour a day access to the Employee Assistance Scheme
- Cycle to Work Scheme
Please See Attached Documents on customer career site
Mobile Sheltered Housing / Independent Living Officer (P01804), The Campus, Welwyn Garden City, Hertfordshire employer: Welwyn Hatfield Borough Council
Contact Detail:
Welwyn Hatfield Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Sheltered Housing / Independent Living Officer (P01804), The Campus, Welwyn Garden City, Hertfordshire
✨Tip Number 1
Familiarize yourself with the specific needs of vulnerable individuals in sheltered housing. Understanding their challenges and how to support them will demonstrate your genuine care and empathy during the interview.
✨Tip Number 2
Highlight any previous experience you have in managing complex situations or conducting assessments. Be ready to share examples that showcase your problem-solving skills and ability to work independently.
✨Tip Number 3
Prepare to discuss your communication style and how you build rapport with tenants and colleagues. Think of specific instances where your interpersonal skills made a positive impact.
✨Tip Number 4
Since this role involves administrative duties, be ready to talk about your organizational skills and any relevant experience with documentation or support planning. This will show that you can handle the varied responsibilities of the position.
We think you need these skills to ace Mobile Sheltered Housing / Independent Living Officer (P01804), The Campus, Welwyn Garden City, Hertfordshire
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Mobile Sheltered Housing / Independent Living Officer position. Understand the key responsibilities and required skills, such as compassion, communication, and the ability to work independently.
Tailor Your CV: Customize your CV to highlight relevant experience in housing or care environments. Emphasize your interpersonal skills and any previous roles where you supported vulnerable individuals or managed complex situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the needs of vulnerable people. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Prepare for the Interview: If selected for an interview, prepare by thinking about how you would handle various scenarios related to the role. Be ready to discuss your approach to assessments, managing risks, and building rapport with tenants and colleagues.
How to prepare for a job interview at Welwyn Hatfield Borough Council
✨Show Your Compassion
During the interview, emphasize your compassionate and empathetic approach to working with vulnerable individuals. Share specific examples from your past experiences where you successfully supported someone in need.
✨Demonstrate Your Communication Skills
As a Mobile Sheltered Housing Officer, strong communication is key. Be prepared to discuss how you've built rapport with colleagues, tenants, and external agencies in previous roles. Practice clear and confident responses.
✨Highlight Your Problem-Solving Abilities
This role involves managing complex situations. Prepare to discuss instances where you've had to assess needs, identify risks, and make decisions independently. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarize Yourself with Relevant Regulations
Understanding the housing or care environment is beneficial. Brush up on relevant policies and procedures that affect sheltered housing schemes. This knowledge will demonstrate your commitment and readiness for the role.
