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- Tasks: Lead and enhance Independent Living Services for over 2500 residents.
- Company: Welwyn Hatfield Borough Council, committed to community and resident well-being.
- Benefits: Flexible working, generous leave, and a solid pension scheme.
- Why this job: Make a real difference in the lives of older and vulnerable people.
- Qualifications: Experience in supported housing and strong leadership skills required.
- Other info: Join a values-driven team focused on collaboration and excellence.
The predicted salary is between 55051 - 58445 £ per year.
Starting salary £55,051 pa with progression to £58,445 pa through annual increments subject to satisfactory service, 12 month fixed‑term contract, 37 hours per week.
Overview
Welwyn Hatfield is looking to recruit an Independent Living Service Manager to oversee our Independent Living Service and ensure the delivery of a high quality, efficient and compliant sheltered housing service to over 2500 residents. The role oversees the delivery of effective landlord and support services within schemes and in the community, ensuring delivery of cost effective and customer focused service which enables older and vulnerable people in the community to live fulfilling, healthy and independent lives.
Responsibilities
- You will be required to act as strategic lead to ensure the delivery of high quality, efficient and compliant Independent Living service.
- You will develop and help deliver the objectives of the Transformation Plan for Independent Living.
- You will drive the change programme, identify opportunities and translate these into deliverables, with clear improvement outcomes.
- You will review and update policies and procedures and ensure that these are communicated to staff and applied consistently throughout the service.
- You will ensure that the services provided meet legislation and regulatory requirements and reflect best practice and always deliver excellent customer care.
- Strive to positively promote resident involvement and community development and contribute to the council’s corporate objectives.
Qualifications
The candidate must have experience of working in supported housing and/or delivering independent living services at a senior level. We are looking for a strong leader to help reshape the services of the team and therefore experience in change management is essential. You must have a full UK driving licence and have access to a car. Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.
Benefits
We can offer you flexible working arrangements as well as the Local Government benefits including pension scheme and generous annual leave allowance.
Application Process
We do not provide visa sponsorship for employment in the UK. Closing date is 30 November 2025. Remote assessment will be held on 4 December 2025. Face to face interviews will be held on 9 December 2025.
Independent Living Service Manager (RP0159) employer: Welwyn Hatfield Borough Council
Contact Detail:
Welwyn Hatfield Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Service Manager (RP0159)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and community services sector. Attend local events or online webinars to meet people who can give you insights or even refer you to opportunities.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. Be ready to discuss how your experience aligns with their mission to deliver excellent customer care and promote community development.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've successfully managed change or improved services. This will demonstrate your capability to drive the transformation plan they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there.
We think you need these skills to ace Independent Living Service Manager (RP0159)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Independent Living Service Manager. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Leadership Skills: Since we’re after a strong leader, don’t hold back on sharing examples of your leadership experience. Talk about how you've driven change and improved services in previous roles – we want to see your impact!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff – we want to know what makes you the best fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Welwyn Hatfield Borough Council
✨Know Your Stuff
Make sure you’re well-versed in the specifics of independent living services and the role itself. Brush up on relevant legislation, best practices, and the council’s objectives. This will show that you’re not just interested in the job, but that you understand the impact it has on the community.
✨Showcase Your Leadership Skills
As a potential Independent Living Service Manager, you’ll need to demonstrate your leadership abilities. Prepare examples of how you’ve successfully led teams through change management or improved service delivery in previous roles. Be ready to discuss your approach to fostering collaboration and promoting resident involvement.
✨Align with Their Values
Familiarise yourself with the council’s values: Collaborative, Open, Responsible, and Excellent. Think of specific instances where you’ve embodied these values in your work. This will help you connect with the interviewers and show that you’re a good cultural fit for the team.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the transformation plan and how they envision the future of independent living services. This not only shows your interest but also gives you insight into whether this role aligns with your career goals.
