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- Tasks: Support the Income & Home Ownership Team with high-quality admin and customer service.
- Company: Join Welwyn Hatfield Borough Council, a dynamic local authority in Hatfield.
- Benefits: Enjoy flexible working, generous leave, and a solid pension scheme.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in administration or accounts, plus great communication skills.
- Other info: Hybrid role with excellent career progression opportunities.
The predicted salary is between 27556 - 27987 £ per year.
Starting salary £27,556pa with progression to £27,987pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance). 37 hours per week (hybrid working). Permanent contract.
At Welwyn Hatfield Borough Council we are looking for a motivated Housing Account Assistant to join our Income & Home Ownership Team, providing high quality administrative and front-of-house support for our busy Hatfield office.
As a Housing Accounts Assistant, you will play a vital role in supporting the whole team. You will deliver our promise of being a high-quality landlord through efficient administration of our tenant and leaseholder accounts that supports the Income, Home Ownership and Rent Transaction Teams through high quality administrative and technical support, taking the lead on allocated administrative processes as necessary. The role is hybrid with 3 days office attendance per week minimum.
Requirements
- Previous experience of working in administration or an accounts environment
- Excellent verbal and written communication skills, with the ability to handle face-to-face and telephone queries
- The ability to prioritise tasks to meet competing deadlines and be able to work both independently and as part of a team
- Excellent interpersonal skills and ability to maintain confidentiality
Benefits
- A unique working environment in the heart of Hatfield Town Centre
- Flexible working arrangements for that work life balance
- Local Government benefits including pension scheme
- Generous annual leave allowance
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, we want to hear from you. Our CORE values - Collaborative, Open, Responsible, Excellent - guide everything we do.
Please note that we do not offer sponsorship for employment in the UK. We recommend downloading the role profile as this will not be available online when the vacancy closes.
Application Dates
- Closing date for applications is 12 April 2026.
- Remote assessments will be held on 16 April 2026.
- Interviews will be held 21 April 2026.
Housing Accounts Assistant (P01581) in Hatfield employer: Welwyn Hatfield Borough Council
Contact Detail:
Welwyn Hatfield Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Accounts Assistant (P01581) in Hatfield
✨Tip Number 1
Get to know the company! Research Welwyn Hatfield Borough Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and accounts. Think about your past experiences and how they relate to the role of Housing Accounts Assistant, so you can confidently share your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on what to expect during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Welwyn Hatfield Borough Council.
We think you need these skills to ace Housing Accounts Assistant (P01581) in Hatfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in administration and accounts. We want to see how your skills align with the Housing Accounts Assistant role, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of interaction with tenants and leaseholders, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Your Team Spirit: We value collaboration here at StudySmarter, so make sure to mention any experiences where you’ve worked effectively as part of a team. This will show us that you can thrive in our supportive environment while also being able to work independently.
Apply Through Our Website: Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can check out all the benefits we offer while you’re there!
How to prepare for a job interview at Welwyn Hatfield Borough Council
✨Know Your Stuff
Make sure you understand the role of a Housing Accounts Assistant inside out. Familiarise yourself with the responsibilities mentioned in the job description, especially around tenant and leaseholder accounts. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice answering common interview questions out loud. You might even want to do a mock interview with a friend or family member. This will help you articulate your thoughts clearly and handle any face-to-face queries like a pro.
✨Show Off Your Organisational Skills
The ability to prioritise tasks is key for this position. Be ready to discuss how you've managed competing deadlines in the past. Think of specific examples where you successfully juggled multiple responsibilities, as this will demonstrate your capability to thrive in a busy environment.
✨Embrace the CORE Values
Familiarise yourself with Welwyn Hatfield Borough Council's CORE values: Collaborative, Open, Responsible, Excellent. Prepare to give examples of how you've embodied these values in your previous roles. This will show that you align with their culture and are ready to contribute positively to the team.