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- Tasks: Provide top-notch leasehold management services and support council leaseholders.
- Company: Join a supportive local government team in vibrant Hatfield.
- Benefits: Enjoy flexible working, generous leave, and a local government pension scheme.
- Why this job: Kickstart your career in housing with opportunities for personal growth and development.
- Qualifications: Experience in housing or administration, strong IT skills, and excellent communication.
- Other info: Hybrid working for a great work-life balance and a commitment to employee well-being.
The predicted salary is between 30756 - 37464 £ per year.
Home Ownership Officer – Career Grade (RP0146)
Salary £30,756 – £37,464 per annum (Career Grade Scheme with appointment level dependent on experience). 37 hours per week (hybrid working).
Role Summary
Our aim is to put our customers at the heart of what we do. An exciting opportunity has arisen within our Home Ownership Team for a Career Grade Home Ownership Officer. This career grade post is the perfect role for either an experienced leasehold practitioner or someone looking to start out in their career in leasehold. Either way, we want to support and develop your skills to maximise the value of your contribution to the council. And we expect to appoint someone who has a genuine drive for personal development and achievement. This is a key role, and it will be up to you to provide a customer focussed, proactive, comprehensive and high‑quality leasehold management service to council leaseholders in Welwyn Hatfield.
Key Responsibilities
- Provide a customer focussed, proactive, comprehensive and high‑quality leasehold management service to council leaseholders in Welwyn Hatfield.
- Calculate and bill annual service charges & major works.
- Administer the sale of council properties through the right to buy.
- Analyse and interpret information to support decision‑making.
- Engage with customers displaying challenging behaviour and provide accurate spoken English advice.
Qualifications & Experience
- Experience of working in a Housing, Accounts or Administration field.
- Experience of analysing and interpreting information in a meaningful and understandable way.
- Good level of numeric, analytical and decision‑making skills.
- Strong IT skills, including Microsoft Office and other systems/applications.
- Good written and verbal communication skills tailored towards a range of audiences.
- Excellent time management and organisational skills to effectively manage and plan a varied workload.
- Experience of dealing with customers displaying challenging behaviour.
Benefits & Working Arrangements
- Hybrid working – expectation of attending the office at least two days a week (dependent on service needs).
- Flexible and hybrid working for a great work‑life balance.
- Local government pension scheme.
- Generous annual leave.
- Work in the vibrant town centre of Hatfield.
- Our CORE values – Collaborative, Open, Responsible, Excellent guide everything we do.
We do not offer visa sponsorship for employment in the UK.
Closing date for applications is 8 February 2026. Remote assessments will be held on 12 February 2026. Face‑to‑face interviews will be held on 18 February 2026. We recommend that you download the supporting documents as these will not be available after the job advert closes.
Keywords – Welwyn Hatfield, finance, home ownership, leaseholds, legislation. accounts, administration, analytical, Hertfordshire
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Career Grade Home Ownership Officer (RP0146) employer: Welwyn Hatfield Borough Council
Contact Detail:
Welwyn Hatfield Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Career Grade Home Ownership Officer (RP0146)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in leasehold management. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and leasehold management. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience in housing, accounts, or administration. Include examples of how you've handled challenging situations or improved processes—this will make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Career Grade Home Ownership Officer (RP0146)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing, accounts, or administration. We want to see how your skills align with the role of Home Ownership Officer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves dealing with customers, it’s crucial to demonstrate your written and verbal communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated with diverse audiences.
Highlight Your Analytical Abilities: We’re looking for someone who can analyse and interpret information well. In your application, mention any experiences where you’ve successfully used these skills, especially in a housing or financial context. This will show us you can handle the responsibilities of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do—just follow the prompts and you’ll be set!
How to prepare for a job interview at Welwyn Hatfield Borough Council
✨Know Your Stuff
Make sure you understand the role of a Home Ownership Officer inside out. Familiarise yourself with leasehold management, service charges, and the right to buy process. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Customer Skills
Since this role is all about providing excellent customer service, prepare examples of how you've dealt with challenging customers in the past. Highlight your communication skills and how you tailor your approach to different audiences—this will resonate well with the interviewers.
✨Demonstrate Your Analytical Skills
Be ready to discuss your experience with analysing and interpreting data. You might be asked to explain how you would calculate service charges or manage accounts, so brush up on your numeric and analytical skills before the interview.
✨Time Management is Key
This role requires excellent organisational skills, so think of specific instances where you've successfully managed a varied workload. Be prepared to discuss how you prioritise tasks and meet deadlines, as this will show that you're capable of handling the demands of the job.
