At a Glance
- Tasks: Deliver top-notch customer service and manage ticket sales for the WRU Group.
- Company: Join the WRU Group, a vibrant community passionate about sports and customer engagement.
- Benefits: Enjoy a competitive salary, pension scheme, and discounts on tickets and merchandise.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Be the first point of contact for fans and make their experience unforgettable.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 19714 - 19714 £ per year.
Deliver a first class proactive customer service on behalf of the WRU Group and act as the first point of contact for all stakeholders engaging with the WRU Group in relation to ticket sales and delivery. Providing supplementary service delivery for debenture enquiries, official members, stadium tours and all other customer and supporter enquiries including third party events.
The Person
- Experience of dealing with the public via email, in person and by phone
- Experience of using systems, Ticketmaster Sport XR and Salesforce is desirable
- Experience of working in a customer focussed retail environment, ideally within ticketing
- Proven experience of working within a first-class customer service function in a retail/business environment
- Strong interpersonal skills and relationship management
- Working knowledge of online ticketing/customer relationship management systems is advantageous
The Role
- Act as the first point of contact for all inbound ticket sales on behalf of the WRU Group / Principality Stadium.
- Carry out any appropriate additional tasks or duties as requested by line management.
- Carry out duties to help support the WRU Group in line with the Company’s core values.
- Ensure all ticketing requirements are met for key stakeholders, including the sale and fulfilment of tickets via direct channels in conjunction with the Ticketing Operations team.
- Handle all inbound customer contact to the WRU Group in relation to ticketing and general enquiries.
- Providing customer service to debenture, membership, and tours customers in addition to other products/services as required.
- Maintain appropriate databases and utilise data held to maximise outbound sales calls.
- Provide customer services support to deal with sales, general queries and complaint resolution in relation to multiple products and services.
- Support the Ticket Operations team; process club, debenture, and public sales orders.
WRU Requirements
- The WRU require that individuals are proficient in IT skills, specifically Microsoft packages.
- Excellent written and verbal communications are essential, along with the ability to build strong relationships with internal and external stakeholders.
- Ability to communicate through the medium of Welsh and a Valid UK Driver’s License is desirable.
- This role is subject to a basic DBS check.
The Perks
- Salary Sacrifice Pension (5% employee contribution, matched by WRU)
- Life assurance scheme
- WRU Group Ticket Allocation (in line with ticketing policy)
- One additional paid day off (birthday leave)
- Employee assistance programme
- Team Tactics – hybrid working arrangements
- Free stadium parking and gym
- WRU Group store and tour discounts
- WRU Group partnership offers
- Eye Care Voucher Scheme
- Cycle to Work Scheme
Supporter Services Officer - Part Time in Cardiff employer: Welsh Rugby Union (WRU)
The WRU Group is an exceptional employer, offering a vibrant work culture that prioritises first-class customer service and employee well-being. With part-time roles like the Supporter Services Officer, employees benefit from flexible working arrangements, generous perks such as a salary sacrifice pension scheme, and opportunities for personal growth within a supportive team environment. Located at the iconic Principality Stadium, staff enjoy unique experiences and discounts, making it a rewarding place to work for those passionate about sports and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Services Officer - Part Time in Cardiff
✨Tip Number 1
Get to know the WRU Group inside out! Familiarise yourself with their values, services, and recent news. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering first-class support, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories in your interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the application process and what it’s really like working at WRU. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Supporter Services Officer - Part Time in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've dealt with ticketing or retail environments. We want to see how you’ve gone above and beyond for customers in the past!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills like using Ticketmaster or Salesforce if you have them.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Welsh Rugby Union (WRU)
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about your past experiences dealing with customers, especially in ticketing or retail environments. Be ready to share specific examples of how you've handled inquiries or resolved complaints.
✨Familiarise Yourself with Relevant Systems
If you have experience with Ticketmaster, Sport XR, or Salesforce, be prepared to discuss it. If not, do a bit of research on these systems. Understanding how they work will show that you're proactive and ready to hit the ground running.
✨Show Off Your Interpersonal Skills
This role requires strong relationship management, so think about how you can demonstrate your interpersonal skills. Prepare to talk about times when you've built rapport with customers or worked effectively within a team. A friendly attitude goes a long way!
✨Research the WRU Group
Take some time to learn about the WRU Group and its values. Knowing their mission and how they operate will help you align your answers with what they're looking for. Plus, it shows genuine interest in the role and the organisation!
