At a Glance
- Tasks: Provide top-notch customer service for ticket sales and assist with enquiries.
- Company: Join the Welsh Rugby Union Group, a leader in sports entertainment.
- Benefits: Flexible hybrid work, competitive pay, and a vibrant team culture.
- Other info: Perfect for students looking to gain experience in customer service.
- Why this job: Be part of an exciting environment and enhance the fan experience.
- Qualifications: Strong communication skills and IT proficiency required.
The predicted salary is between 12 - 15 £ per hour.
The Welsh Rugby Union Group is seeking a part-time Customer Service representative to deliver proactive service to stakeholders for ticket sales. Responsibilities include assisting with debenture enquiries and general customer inquiries. Strong interpersonal skills, proven experience, and IT proficiency are essential for this role.
You will engage with customers via various platforms and support the Ticket Operations team in ensuring excellence in service delivery. This is a key position to enhance the overall customer experience at the WRU Group.
Ticketing & Guest Services Specialist (Hybrid) in Cardiff employer: Welsh Rugby Union Group
The Welsh Rugby Union Group is an exceptional employer that values its employees by fostering a collaborative and dynamic work environment. With a strong emphasis on professional development, team members are encouraged to grow their skills while contributing to the vibrant culture of Welsh rugby. Located in the heart of Wales, employees enjoy unique opportunities to engage with passionate fans and be part of a prestigious sporting institution.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Guest Services Specialist (Hybrid) in Cardiff
✨Tip Number 1
Make sure to research the Welsh Rugby Union Group before your interview. Knowing their values and recent developments will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle common ticketing issues or customer inquiries. This will help you demonstrate your strong interpersonal skills during the interview.
✨Tip Number 3
Don’t forget to showcase your IT proficiency! Be ready to discuss any relevant software or systems you've used in previous roles, as this is crucial for supporting the Ticket Operations team effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Ticketing & Guest Services Specialist (Hybrid) in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your interpersonal skills.
Be Proactive in Your Approach:Since this role is all about delivering proactive service, let us know how you’ve taken initiative in previous roles. Whether it’s resolving issues before they escalate or suggesting improvements, we love a go-getter!
Tech Savvy? Let Us Know!:IT proficiency is key for this position, so don’t forget to mention any relevant software or systems you’re familiar with. If you’ve used ticketing systems or customer relationship management tools, give us the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Welsh Rugby Union Group
✨Know Your Stuff
Before the interview, make sure you understand the Welsh Rugby Union Group and its ticketing operations. Familiarise yourself with their services and any recent news. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Interpersonal Skills
Since this role is all about customer service, be ready to demonstrate your strong interpersonal skills. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practice articulating these stories clearly.
✨Tech Savvy is Key
As IT proficiency is essential for this position, brush up on any relevant software or tools you might use in ticketing and customer service. Be prepared to discuss your experience with these technologies during the interview.
✨Engage with Enthusiasm
When speaking with the interviewers, engage with enthusiasm about enhancing the customer experience. Share your ideas on how you would approach customer interactions and support the Ticket Operations team. A positive attitude can go a long way!
