At a Glance
- Tasks: Deliver top-notch customer service and support ticket sales for the WRU Group.
- Company: Join the WRU Group, a vibrant community in Welsh Rugby.
- Benefits: Enjoy competitive pay, hybrid working, and unique perks like birthday leave.
- Other info: Diverse team culture with great career growth opportunities.
- Why this job: Be the first point of contact and make a difference for fans and stakeholders.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 19714 - 19714 £ per year.
Deliver a first class proactive customer service on behalf of the WRU Group and act as the first point of contact for all stakeholders engaging with the WRU Group in relation to ticket sales and delivery. Providing supplementary service delivery for debenture enquiries, official members, stadium tours and all other customer and supporter enquiries including third party events.
The Person
- Experience of dealing with the public via email, in person and by phone
- Experience of using systems, Ticketmaster Sport XR and Salesforce is desirable
- Experience of working in a customer focussed retail environment, ideally within ticketing
- Proven experience of working within a first-class customer service function in a retail/business environment
- Strong interpersonal skills and relationship management
- Working knowledge of online ticketing/customer relationship management systems is advantageous
The Role
- Act as the first point of contact for all inbound ticket sales on behalf of the WRU Group / Principality Stadium.
- Carry out any appropriate additional tasks or duties as requested by line management
- Carry out duties to help support the WRU Group in line with the Company’s core values
- Ensure all ticketing requirements are met for key stakeholders, including the sale and fulfilment of tickets via direct channels in conjunction with the Ticketing Operations team
- Handle all inbound customer contact to the WRU Group in relation to ticketing and general enquiries.
- Providing customer service to debenture, membership, and tours customers in addition to other products/services as required.
- Maintain appropriate databases and utilise data held to maximise outbound sales calls
- Provide customer services support to deal with sales, general queries and complaint resolution in relation to multiple products and services
- Support the Ticket Operations team; process club, debenture, and public sales orders
WRU Requirements
- The WRU require that individuals are proficient in IT skills, specifically Microsoft packages.
- Excellent written and verbal communications are essential, along with the ability to build strong relationships with internal and external stakeholders.
- Ability to communicate through the medium of Welsh and a Valid UK Driver's License is desirable.
- This role is subject to a basic DBS check.
The Perks
- Salary Sacrifice Pension (5% employee contribution, matched by WRU)
- Life assurance scheme
- WRU Group Ticket Allocation (in line with ticketing policy)
- One additional paid day off (birthday leave)
- Employee assistance programme
- Team Tactics – hybrid working arrangements
- Free stadium parking and gym
- WRU Group store and tour discounts
- WRU Group partnership offers
- Eye Care Voucher Scheme
- Cycle to Work Scheme
Our Values
The WRU Group are committed to developing a culture whereby all employees are equally valued and respected. Our aims, together with our vision and mission, are underpinned by our core values and beliefs which embrace: Integrity, Excellence, Success, Courage, Family & Humour.
Inclusion At The WRU
The WRU Group are committed to building diverse, high-performing and engaged teams across Welsh Rugby. We are ambitious about providing a people first culture where everyone can belong, be heard and respected.
Supporter Services Officer - Part Time in Cardiff employer: Welsh Rugby Union Group
The WRU Group is an exceptional employer, offering a vibrant work culture that prioritises integrity, excellence, and inclusivity. Employees benefit from a comprehensive range of perks, including a salary sacrifice pension scheme, additional paid leave for birthdays, and opportunities for hybrid working arrangements, all while being part of a team that values personal growth and development in the heart of Welsh Rugby.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Services Officer - Part Time in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the WRU Group. Understand their values and what they stand for. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios, as this role is all about delivering first-class support. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! If you've got experience with Ticketmaster or Salesforce, make sure to highlight that during your interview. Share specific examples of how you've used these systems to enhance customer service in the past.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Supporter Services Officer - Part Time in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've dealt with ticketing or retail environments. We want to see how you’ve gone above and beyond for customers in the past!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Welsh Rugby Union Group
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about your past experiences dealing with customers, especially in ticketing or retail environments. Be ready to share specific examples of how you've handled inquiries and resolved complaints.
✨Familiarise Yourself with Relevant Systems
If you have experience with Ticketmaster Sport XR or Salesforce, be prepared to discuss it. If not, do a bit of research on these systems. Understanding how they work will show that you're proactive and ready to hit the ground running.
✨Show Off Your Interpersonal Skills
This role requires strong relationship management, so think about how you can demonstrate your interpersonal skills during the interview. Practice answering questions in a way that highlights your ability to connect with people, whether it's through phone calls, emails, or face-to-face interactions.
✨Align with WRU's Values
The WRU Group values integrity, excellence, and family, among others. Before your interview, reflect on how your personal values align with theirs. Be ready to discuss how you embody these values in your work and how you can contribute to their culture.
