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For Companies At a Glance
- Tasks: Be the first point of contact for ticket sales and customer inquiries.
- Company: Join the WRU Group at the iconic Principality Stadium.
- Benefits: Enjoy a competitive salary, hybrid working, and extra birthday leave.
- Why this job: Make a real impact in customer service within a vibrant sports environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diverse team culture with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Closing Date: 18th March 2026
The Person
- Experience of dealing with the public via email, in person and by phone
- Experience of using systems, Ticketmaster Sport XR and Salesforce is desirable
- Experience of working in a customer focused retail environment, ideally within ticketing
- Proven experience of working within a first-class customer service function in a retail/business environment
- Strong interpersonal skills and relationship management
- Working knowledge of online ticketing/customer relationship management systems is advantageous
The Role
- Act as the first point of contact for all inbound ticket sales on behalf of the WRU Group / Principality Stadium.
- Carry out any appropriate additional tasks or duties as requested by line management.
- Carry out duties to help support the WRU Group in line with the Company’s core values.
- Ensure all ticketing requirements are met for key stakeholders, including the sale and fulfilment of tickets via direct channels in conjunction with the Ticketing Operations team.
- Handle all inbound customer contact to the WRU Group in relation to ticketing and general enquiries.
- Providing customer service to debenture, membership, and tours customers in addition to other products/services as required.
- Maintain appropriate databases and utilise data held to maximise outbound sales calls.
- Provide customer services support to deal with sales, general queries and complaint resolution in relation to multiple products and services.
- Support the Ticket Operations team; process club, debenture, and public sales orders.
WRU Requirements
- The WRU require that individuals are proficient in IT skills, specifically Microsoft packages.
- Excellent written and verbal communications are essential, along with the ability to build strong relationships with internal and external stakeholders.
- Ability to communicate through the medium of Welsh and a Valid UK Driver's License is desirable.
- This role is subject to a basic/enhanced DBS check.
The Perks
- Salary Sacrifice Pension (5% employee contribution, matched by WRU)
- Life assurance scheme
- WRU Group Ticket Allocation (in line with ticketing policy)
- One additional paid day off (birthday leave)
- Employee assistance programme
- Team Tactics – hybrid working arrangements
- Free stadium parking and gym
- WRU Group store and tour discounts
- WRU Group partnership offers
- Eye Care Voucher Scheme
- Cycle to Work Scheme
Our Values
The WRU Group are committed to developing a culture whereby all employees are equally valued and respected. Our aims, together with our vision and mission, are underpinned by our core values and beliefs which embrace: Integrity, Excellence, Success, Courage, Family & Humour.
Inclusion At The WRU
The WRU Group are committed to building diverse, high-performing and engaged teams across Welsh Rugby. We are ambitious about providing a people first culture where everyone can belong, be heard and respected.
We are happy to talk to you about our Crys I Bawb EDI Strategy (2024-2029) and you can also read more about our commitment in our Equality, Diversity and Inclusion Policy.
Diversity monitoring
We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. To continue to do this we need your help in filling out a short monitoring form. None of the information you provide will be visible as part of your application. It will only be used anonymously to monitor the inclusivity of our selection processes. You can select 'prefer not to say’ if you would rather not answer any question.
Supporter Services Officer Commercial · Principality Stadium · in Cardiff employer: Welsh Rugby Union Group
Contact Detail:
Welsh Rugby Union Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Services Officer Commercial · Principality Stadium · in Cardiff
✨Tip Number 1
Get to know the company! Research the WRU Group and Principality Stadium. Understanding their values and culture will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult customers. Role-play with a friend if you can!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the application process and what it’s really like to work at the WRU Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Supporter Services Officer Commercial · Principality Stadium · in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in retail or ticketing environments. We want to see how you've handled customer queries and complaints, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention any relevant experience with Ticketmaster Sport XR or Salesforce if you have it, as it’s a plus for us.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Welsh Rugby Union Group
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about your past experiences dealing with customers, especially in ticketing or retail environments. Be ready to share specific examples of how you've handled inquiries and resolved complaints.
✨Familiarise Yourself with Ticketing Systems
If you have experience with Ticketmaster Sport XR or Salesforce, be prepared to discuss it. If not, do a bit of research on these systems. Understanding how they work will show your enthusiasm for the role and your willingness to learn.
✨Show Off Your Interpersonal Skills
This role requires strong relationship management skills. Think of times when you've built rapport with customers or colleagues. Be ready to demonstrate your ability to communicate effectively, both verbally and in writing, as this is crucial for the position.
✨Align with Their Values
The WRU Group values integrity, excellence, and family. During the interview, try to weave in how your personal values align with theirs. This could be through examples of teamwork, commitment to quality service, or your approach to inclusivity.