Move On Service Manager in Newport, Wales

Hours

35 hours per week - normal office hours are 9am to 5pm but this role may involve some agreed out-of-hours activity and occasional working away from the office.

Location

Newport Office. Expected to attend the Cardiff office once a week. We have a blended approach with office and home working.

• Annual benefits pro rata
• 27 days leave, increasing by 1 day per annum to a maximum of 30 days
• Up to 2 days paid volunteering leave.
• Up to 3 days paid carers leave.
• Up to 5 days paid study leave related to role.
• Wellbeing: Access to company paid counselling support and cash back plan for healthcare
• Enhanced maternity pay
• We are the Welsh Refugee Council

You will be joining us at an exciting time in our journey, helping us and the sector to support those who are forced to seek safety.

With over 36 years’ experience, we are trusted by the communities we serve and are seen as the lead organisation in Wales for sanctuary seekers and refugees.

You will work with amazing like‑minded people who strive to make a difference every day, and challenge hostile practices that limit people’s potential.

Purpose of the post

Welsh Government has an existing contract with the Welsh Refugee Council-led consortium of third sector organisations to deliver advice and advocacy services to sanctuary seekers and newly granted refugees in Wales.

You will line manage a small team of staff and volunteers across Wales to deliver against our Strategy.

• The ideal candidate will be
• Able to lead and develop the project with excellent people management skills, emotional intelligence, and leadership qualities.
• Have excellent verbal and written skills – able to engage and ensure key points are communicated for maximum effect.
• Able to adapt service to meet stakeholders' needs.
• Able to inspire and motivate team members, ensuring they are empowered to be their best.
• Hold IAA Level 2 Immigration Advice Authority accreditation in Asylum and Protection or be willing to complete the required training and pass the examination within 12 months of appointment.
• Major duties and responsibilities
• Line management and support
• Lead and manage a small pan-Wales team, providing clear direction, and support to ensure the effective day-to-day delivery of services and fostering an inclusive, positive, and high-performing team culture.
• Identify and address training and development needs to strengthen staff and volunteer capability.
• Promote effective communication and coordination between regional teams to ensure consistent, high-quality service delivery.
• Provide guidance and mentoring to team members in managing complex cases and operational challenges.
• Provide effective line management for current and new staff, including recruitment, induction, supervision, training, appraisals, and performance management, ensuring staff have access to up-to-date legislation, policy guidance, and resources.
• Project management
• Lead and coordinate the delivery of the Move On Service through regular staff and partner meetings, effective planning, and performance monitoring to ensure all targets and deliverables are achieved on time.
• Oversee monitoring, evaluation, and reporting processes in line with Welsh Government, Migrant Help and other funders requirements, including the timely submission of monthly and quarterly reports and the use of evidence to inform policy and service development.
• Manage and analyse client data, including Inform records, to identify trends, monitor outcomes, and provide relevant insights to stakeholders and senior leadership.
• Continuously improve systems, processes, budgets, and resource management to maximise efficiency, maintain high-quality service delivery, support the volunteers and Triage team, and contribute to future funding and sustainability opportunities.
• Safeguarding
• You will act as one of our Safeguarding officers ensuring clients, volunteers, and staff are supported to feel safe.
• Ensure staff follow all safeguarding policies and procedures, including appropriate escalation of cases and record-keeping.
• Lead and participate in casework reviews where safeguarding concerns are identified.
• Promote a culture of safety, accountability, and transparency across all service areas.
• Provide safeguarding training for new staff and annual refresher sessions for existing staff to ensure continued compliance and awareness.
• Relationship building
• Build and maintain strong working relationships with key partners across Wales, including Welsh Government, DWP, local authorities, voluntary sector organisations to support the effective delivery of the Move On Service.
• Work collaboratively with other WRC project managers and internal teams to ensure joined-up service delivery, share best practice, and respond effectively to client and organisational needs.
• Identify gaps in provision and emerging needs, developing new partnerships and opportunities that strengthen and expand the Move On Service across Wales.
• Actively promote the Move On Service in existing and new dispersal areas across Wales to improve awareness, accessibility, and engagement with communities and stakeholders.
• Develop positive relationships with community groups, hosts, charities, and coalition networks, ensuring meaningful participation.
• General
• Act as onsite Duty Manager for the Cardiff and Newport Offices in line with Duty Manager Rota.
• Oversee the Newport office premises and maintenance needs, working closely with the Head of Resources to ensure the building remains safe, functional, and well-managed.
• To carry out all duties in accordance with the principles of the WRC’s Confidentiality Policy and within agreed norms of impartiality and boundaries.
• To carry out the job in accordance with the aims, core values and appropriate procedures of WRC.
• To abide by and to work to WRC’s Equal Opportunities Policy always.
• Flexibility
• To deliver the service, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above.

Therefore, the post holder is required to be flexible and co-operative in carrying out other reasonable duties and responsibilities.

• There will be a need for occasional travel across Wales including overnight stays as appropriate. Time of in lieu will be given for this.
• Application deadline

Application deadline: 1 July 2026, 09:00. Applications received after this date will not be accepted.

#J-18808-Ljbffr