At a Glance
- Tasks: Manage a vital housing project supporting refugees and preventing homelessness.
- Company: Join the Welsh Refugee Council, a leader in refugee support for over 35 years.
- Benefits: Enjoy 27 days leave, flexible working, and health support.
- Other info: Dynamic role with opportunities for personal growth and impactful community engagement.
- Why this job: Make a real difference in people's lives while advocating for human rights.
- Qualifications: Passion for inclusion, strong communication skills, and project management experience.
The predicted salary is between 34650 - 34650 € per year.
Report to: Head of Governance and Impact
Salary: £34,650 per annum
Duration: Fixed term until end of March 2030
Hours: 35 hours per week - normal office hours are 9am to 5pm but this role may involve some agreed out-of-hours’ activity and occasional working away from the office.
Location: Minimum 2 days from our Cardiff Office pw. We have a blended approach with office and home working.
Annual benefits pro rata: 27 days leave, increasing by 1 day per annum to a maximum of 30 days; Up to 2 days paid volunteering leave; Up to 3 days paid carers leave; Up to 5 days paid study leave related to role; 5% pension; Employee Assistance Programme: Health and wellbeing support; Cash health plan.
We are the Welsh Refugee Council. You will be joining us at an exciting time in our journey, helping us and the sector to support those who are forced to seek safety. With over 35 years’ experience, we are trusted by the communities we serve and are seen as the lead organisation in Wales for sanctuary seekers and refugees. You will work with amazing like-minded people who strive to make a difference every day and challenge hostile practices that limit people’s potential.
Purpose of the post
Welsh Refugee Council has been awarded funding to deliver a housing and homelessness project seeking to increase access to housing for refugees across Wales and to support those with No Recourse to Public Funds (NRPF) who are facing homelessness. This role will hold the overall day-to-day operational responsibility for managing the project which aims to:
- Increased sanctuary seeker awareness of routes to prevent homelessness and destitution, through crisis intervention and specialist support.
- Increased sanctuary seeker access to direct, timely and tailored housing and homelessness advice.
- Improved refugee confidence in addressing housing challenges, through being supported by mentors and peer networks.
- Improved stakeholder knowledge of refugee challenges in accessing housing pathways.
- Better informed decision-makers and officials leading housing and immigration policy, as a result of Welsh Refugee Council’s engagement, influence, and advocacy.
The ideal candidate will be:
- Someone who cares deeply about human rights and inclusion and wants a job that genuinely does good and changes lives.
- Able to work under pressure, to tight deadlines, and able to adapt priorities.
- Able to build trust and influence with both people seeking sanctuary and senior political stakeholders in Wales.
- Have excellent verbal and written skills, be able to engage, write reports and briefings, and ensure key points are communicated for maximum effect.
- Hold IAA Level 2 Immigration Advice Authority accreditation in Asylum and Protection, or be willing to complete the required training and pass the examination within six months of appointment.
In return, you’ll receive a decent salary and a very generous annual leave allowance. You’ll have opportunities to try out new ways of working and make changes to the way we work.
Major duties and responsibilities:
- Project management: Leading a small team, you will oversee and advise on the day-to-day delivery of this project. You will ensure services are delivered to the highest quality and will work to improve systems, including structure and training. Provide line management support including setting objectives and conducting performance reviews for all team members.
- Collect and monitor case data, demonstrating the scale of need and the effectiveness of interventions in reducing homelessness and destitution among refugees and migrants with NRPF.
- Oversee the collection, collation and submission of monitoring and evaluation reports to the Oak Foundation and SLT. Remain updated on relevant legislation, policy and practice and its impacts on people seeking sanctuary in Wales.
- Ensure referrals are made appropriately and work closely with other internal WRC projects to provide coordinated support.
Crisis intervention: Support the Senior NRPF Caseworkers to provide in-person 1-2-1 emergency casework and specialist advice for sanctuary seekers with NRPF, including immigration, welfare, and housing guidance to prevent destitution and homelessness.
Housing and homelessness advice: Deliver bi-monthly tailored, language-appropriate and culturally relevant workshops in community settings in partnership with local community members. Build collaboration in the widening of dispersal areas, with local authorities, housing associations, private landlords and agents, to expand refugee access to housing opportunities across Wales. Ensure individuals can prepare well in advance of being granted refugee status and NOT just within the 42-day eviction period.
Mentoring and peer networks: Support the peer mentoring network to guide refugees and strengthen their ability to resolve challenges independently. Collaboratively design and deliver a certified training course on tenant responsibilities and good neighbourly attitudes. Use insight from WRC’s landlord survey to align training with landlord expectations, expanding rental opportunities for refugees.
Improving stakeholder knowledge: Working with the Housing and Landlord caseworker, increase partnerships with 10 local housing providers per year, to improve their understanding of refugee housing needs, introduce the good tenant certified training scheme, and the benefits of renting to refugees who have completed training. Develop 1 multilingual digital resource (toolkit), accessible to refugees, partners and stakeholders, providing up-to-date guidance on housing support and policy changes that may affect housing options. Design and deliver training to improve local authorities’ knowledge of the barriers to housing pathways.
Policy & engagement: Monitor policy changes in Local Authority housing allocation systems, Home Office White Paper and UK Government immigration reforms. Respond to relevant consultations and support the wider policy aims of the WRC. Share insights and key information about policy updates and changes that affect the sanctuary-seeking community. Engage with housing and immigration policymakers, to inform and influence their work, ensuring the lived experiences of sanctuary seekers are represented. Respond to misinformation by sharing accurate and timely information across key platforms.
General: Act as onsite Duty Manager for the Cardiff Office in line with Duty Manager Rota. To carry out all duties in accordance with the principles of the WRC’s Confidentiality Policy and within agreed norms of impartiality and boundaries. To carry out the job in accordance with the aims, core values and appropriate procedures of WRC. To abide by and to work to WRC’s Equal Opportunities Policy.
Flexibility: To deliver a service, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above. On occasion, the post holder may be required to provide cover in one of the other Welsh Refugee Council offices: this may involve overnight stays away from home.
Equal opportunities: The Welsh Refugee Council is committed to equality of opportunity in recruitment, the workplace and service delivery. The post holder is expected to follow Welsh Refugee Council’s Equal Opportunities Policy.
Application deadline: Monday 8 June 2026, 9:00. Interviews will likely be held on 18 & 19 June at our Cardiff Office.
Locations
Housing & Homelessness Impact Manager in Newport, Wales employer: Welsh Refugee Council
The Welsh Refugee Council is an exceptional employer, offering a supportive work culture that prioritises human rights and inclusion. With generous benefits such as 27 days of annual leave, opportunities for professional development, and a blended working approach, employees are empowered to make a meaningful impact in the lives of refugees and sanctuary seekers across Wales. Join a passionate team dedicated to challenging barriers and creating positive change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Homelessness Impact Manager in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to people in the housing and homelessness sector, especially those connected to the Welsh Refugee Council. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for your interview by researching the latest trends in housing and homelessness, particularly around refugee support. Show us you’re passionate about the cause and ready to make a difference. Bring examples of how you've tackled similar challenges in the past!
✨Tip Number 3
Practice your pitch! You want to clearly communicate your skills and experiences that align with the role of Housing & Homelessness Impact Manager. We recommend rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing & Homelessness Impact Manager in Newport, Wales
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of Housing & Homelessness Impact Manager. We want to see how you can make a difference in our mission!
Show Your Passion:Let your enthusiasm for human rights and inclusion shine through in your application. We’re looking for someone who genuinely cares about making a positive impact, so don’t hold back on sharing your motivations!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your key points effectively, as we value excellent written skills that engage and inform.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the Welsh Refugee Council.
How to prepare for a job interview at Welsh Refugee Council
✨Know Your Stuff
Make sure you understand the key issues surrounding housing and homelessness, especially as they relate to refugees. Brush up on current policies and challenges faced by sanctuary seekers in Wales. This will show your passion for the role and help you engage meaningfully with the interviewers.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your project management skills and ability to work under pressure. Highlight any experience you have in crisis intervention or working with vulnerable populations, as this is crucial for the role.
✨Practice Your Communication Skills
Since excellent verbal and written skills are essential, practice articulating your thoughts clearly. You might even want to prepare a brief report or presentation on a relevant topic to showcase your ability to communicate effectively during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Welsh Refugee Council's current projects and future goals. This not only shows your interest in the organisation but also gives you a chance to assess if their values align with yours.
