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- Tasks: Engage with blood donors via phone, email, and social media while managing appointments.
- Company: A leading healthcare service provider in Wales dedicated to saving lives.
- Benefits: Flexible shift hours, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference by supporting blood donors and enhancing community health.
- Qualifications: Customer-focused with experience in a related field; Welsh language skills are a plus.
- Other info: Join a passionate team and enjoy a rewarding career in healthcare.
The predicted salary is between 30000 - 42000 £ per year.
A healthcare service provider in Wales is looking for a Donor Contact Centre Advisor to join their team. The role involves engaging with blood donors through various channels including phone, email, and social media. You'll handle queries, manage appointment bookings, and ensure high standards of service.
The ideal candidate is customer-focused and has experience in a related environment, with Welsh language skills being desirable. This is a shift-based role with hours from 8am to 8pm, Monday to Friday.
Donor Support & Booking Specialist (Multi-Channel) employer: Welsh Blood Service
Contact Detail:
Welsh Blood Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donor Support & Booking Specialist (Multi-Channel)
✨Tip Number 1
Get to know the company! Research their values and mission, especially in healthcare. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with donors through various channels, make sure you're comfortable chatting on the phone, writing emails, and even posting on social media. We can help you polish those skills!
✨Tip Number 3
Be ready for role-play scenarios during interviews. They might ask you how you'd handle a tricky donor query or manage an appointment booking. Think about your past experiences and how they relate to this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you ace the process.
We think you need these skills to ace Donor Support & Booking Specialist (Multi-Channel)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Donor Support & Booking Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since you'll be engaging with donors through various channels, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have with phone, email, or social media interactions.
Highlight Your Flexibility: This role involves shift work, so let us know about your availability and willingness to adapt to different schedules. Mention any previous experience in similar environments where you’ve successfully managed varying hours.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Welsh Blood Service
✨Know Your Stuff
Before the interview, make sure you understand the role of a Donor Contact Centre Advisor. Familiarise yourself with the healthcare service provider's mission and values, and be ready to discuss how your experience aligns with their needs.
✨Show Off Your Communication Skills
Since this role involves engaging with donors through various channels, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries in the past, especially over the phone or via email.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage difficult situations or resolve conflicts with customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Embrace Your Welsh Skills
If you speak Welsh, don’t hesitate to highlight this during the interview. It’s a desirable skill for the role, so prepare to demonstrate your language abilities, whether it’s through a brief conversation or answering questions in Welsh.
