Welsh Ambulance Services University NHS Trust is seeking a Listening to People Manager to lead and improve the complaints service across the organisation. You will ensure high-quality investigations, maintain patient-centered processes, and advise managers on policy and regulations.
The role requires experience in managing complaints, strong leadership, and collaboration with external bodies, with a focus on compassionate, timely responses and improving service quality.
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Head of Complaints & Patient Experience in Swansea employer: Welsh Ambulance Services
Welsh Ambulance Services is an exceptional employer that prioritises a culture of customer service excellence and inclusion, making it a rewarding place to work. With a strong commitment to employee growth and development, staff are encouraged to enhance their skills while contributing to the vital People and Culture Strategy. Located in a supportive environment, employees benefit from a collaborative atmosphere that values both English and Welsh language skills, fostering a sense of community and belonging.
