Welsh Ambulance Services NHS Trust is seeking a Listening to People Manager within the Clinical Quality Directorate. The role leads the complaints service, ensuring sensitive, timely investigations and responses while aligning with policy, data protection, and national standards.
You will support managers, staff, and patient voices across Wales. You will oversee reporting to boards and external bodies, embed improvements, and work with partners to deliver a compassionate, efficient complaints
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Senior Complaints & Patient Experience Leader employer: Welsh Ambulance Services
Welsh Ambulance Services is an exceptional employer that prioritises a culture of customer service excellence and inclusion, making it a rewarding place to work. With a strong commitment to employee growth and development, staff are encouraged to enhance their skills while contributing to the vital People and Culture Strategy. Located in a supportive environment, employees benefit from a collaborative atmosphere that values both English and Welsh language skills, fostering a sense of community and belonging.
