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- Tasks: Lead a dynamic team in delivering remote clinical assessments across Wales.
- Company: Join the Welsh Ambulance Services University NHS Trust, a diverse and inclusive organisation.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Degree level education and experience in managing contact centres required.
- Other info: Opportunities for personal growth and a chance to work with remarkable people.
The predicted salary is between 36000 - 60000 £ per year.
Working as part of the Operational Delivery Unit, we are looking to appoint an enthusiastic and highly motivated colleague who will be responsible for the on shift co-ordination of remote clinical assessment functions across Wales.
Main duties of the job
You will have experience of managing a national multi-disciplinary remote assessment service in a team leader role and demonstrate leadership in delivering a safe and effective service through a period of significant structural service change. If you have the drive, ambition and leadership behaviours required for the role we would love to hear from you. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Working collaboratively with their respective Clinical Manager the principle role of the post holder is the 24/7 operational leadership of a defined area. The post holder will provide direction and support nurture and development to all staff within their line management. The post holder will manage the delivery of works, estates, security and housekeeping at local site.
Person specification
Qualifications and Knowledge
- A degree level of education, or equivalent demonstrable experience
- Highly specialist knowledge of managing a contact centre
- ILM Level 4 in Leadership and Management and willingness to undertake ILM 5 within an agreed timeframe
- Prioritising conflicting demands and often unpredictable work patterns
- Ability to demonstrate visible leadership in challenging and stressful situations
- Investigation and report writing skills
- Demonstrating continuous personal development including leadership and change management
- Effective and sensitive communications skills
- Ability to adapt tactical actions into operational delivery
- Organisational Operational Commander course acquired and updated within 3 years
- Detailed knowledge and experience of managing capacity, demand and activity
- Experience of budget management
Desirable criteria
- Presenting complex, sensitive, or contentious information to internal and external groups
- Clinical Qualification, Registered Nurse or Paramedic
Experience
Essential criteria
- Relationship management with key stakeholders in Integrated Care and operational setting to support corporate aims and objectives
- Experience of managing and influencing people
- Experience of working with a diverse range of stakeholders
- Experience of leadership of high performing teams
- Experience in undertaking investigations
- Experience of working in demanding and fast-moving environments
- Experience of developing tactical working plan to meet strategic objectives
Desirable criteria
- Persuading, influencing, and negotiating with staff in time critical circumstances
Skills and Attributes
Essential criteria
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences
- The ability to consider, decipher and interpret multiple sources of information in real time to make informed judgements and decisions without reference to others
- The ability to assertively communicate, state and maintain an organisational position to ensure organisational needs are achieved
- The ability to demonstrate mental agility and decisiveness in rapidly changing environments
- Being accountable for results and actions and in turn, holding others to account
- Leading, inspiring, motivating, developing, and managing staff during: a) Intense operational pressure, b) Critical operational incidents; and c) Distressing emotional circumstances
- Communicating (orally and in writing), adapting the styles and messages to match the situations and audiences including delivering difficult information and at times, in distressing or emotional situations
- Initiating, building, and maintaining relationships with internal and external key stakeholders; developing partnerships and cooperative working
- A drive to achieve and lead a team to be successful and engaged
- Diplomatic, confidential, and assertive
- Willingness to take personal responsibility for the success of the role
- Ability to recognise and support staff suffering from emotional trauma, whilst recognising own limits and when to ask for help
- Ability to persuade and influence
Desirable criteria
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Operations Manager (Remote Integrated Care Service) - Ty Elwy in Saint Asaph employer: Welsh Ambulance Services
Contact Detail:
Welsh Ambulance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Remote Integrated Care Service) - Ty Elwy in Saint Asaph
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are ready to make a difference in our team.
We think you need these skills to ace Operations Manager (Remote Integrated Care Service) - Ty Elwy in Saint Asaph
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in managing remote assessment services and showcase your leadership skills. We want to see how you fit into our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to lead and manage effectively. Use numbers or examples to illustrate your impact, as this will make your application stand out to us.
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Welsh Ambulance Services
✨Know Your Stuff
Make sure you thoroughly understand the role of Operations Manager and the specific responsibilities outlined in the job description. Brush up on your knowledge of managing a multi-disciplinary remote assessment service, as well as any relevant leadership and operational management principles.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership abilities, especially in challenging situations. Think about times when you've successfully led a team through change or managed conflicting demands, and be ready to discuss these experiences during the interview.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Given the emphasis on effective communication in the role, consider how you can adapt your communication style to different audiences, especially when delivering sensitive information.
✨Emphasise Inclusivity and Diversity
Familiarise yourself with the Trust's commitment to diversity and inclusivity. Be prepared to discuss how you can contribute to creating an inclusive environment and support under-represented groups within the organisation.
