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- Tasks: Join a dynamic team providing clinical oversight for emergency calls and patient care.
- Company: Welsh Ambulance Services University NHS Trust, dedicated to world-class patient care.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal development.
- Why this job: Make a real difference in emergency healthcare while working with a passionate team.
- Qualifications: Must be a registered health professional with significant experience.
- Other info: Commitment to diversity and inclusivity; applications from all backgrounds encouraged.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you ready for a new challenge? The Welsh Ambulance Services University NHS Trust is looking for highly motivated, critical thinking Paramedics and Nurses to join a new team of Clinical Navigators working at the forefront of 999 call streaming, clinical oversight of emergency calls and intelligent dispatch opportunities. Working to the top of their professional licence, the post holders will work exclusively from one EMS Clinical Co-ordination Centre and will ensure that at the point of contact with the ambulance service, patients are clinically screened and streamed to services appropriate for their needs. Clinical Navigators will assure patient safety by reviewing the dispatch order of patients waiting for a face-to-face response by clinical acuity, review live high priority 999 calls and request secondary clinical assessment or streaming incidents to other partner agencies or specialist resources where clinically appropriate. These exciting new roles are crucial to the ambitious and patient-centred new clinical model developments in our Service and as a senior clinician, you will provide support and advice to colleagues across Team WAST, working in a fast paced and rapidly changing emergency operations clinical team.
Main duties of the job
As a responsible and accountable clinician working within EMS Coordination, your primary role is to provide clinical oversight and advice and make resourcing/prioritisation decisions to ensure the safe and effective clinical management of patients following a 999 call, or patients requiring face-to-face response following a 111 call. As an experienced clinician, working actively to ensure that any face-to-face response is preserved and prioritised for those most in need, you will be able to demonstrate your ability to recognise and respond appropriately to individual patient risk, considering dynamic and sustained changes within the wider waiting ambulance patient queue in the community. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Please be aware successful candidates will need to commit to attend the induction course which will be up to 4 weeks and will be full time (37.5 hours per week Monday to Friday).
Person specification
- Qualifications and Knowledge
Essential criteria:
- Bachelors degree or demonstrable experience
- Registered Health Professional (HCP, NMC) with demonstrable and significant post registration experience
- Evidence of consolidating post qualification practice, across a range of operational settings
- Demonstrating continuous personal development including leadership and change management.
- Significant specialist knowledge and autonomous critical decision making for clinical risk contextualised within patient safety and operational demand
- Highly developed clinical judgement and specialist understanding of clinical presentations, risk and acuity
- Completion of a Remote Clinical Decision-making module (relevant experience or willingness to undertake) which includes using the latest technology, specialised systems and software
Desirable criteria:
- Postgraduate level qualification or credits in a suitable clinical area.
- Experience of working within a remote clinical care or assessment service and meeting quality and performance standard metrics
- Completion of a Remote Clinical Decision-making module
- Operational Commander (if not obtained, must be willing to complete training and maintain standards)
Skills and Attributes
Essential criteria:
- Effective and sensitive communications skills
- Advanced keyboard use for navigating at speed between calls
- Ability to operate between multiple screens on headset
- Ability to adapt to and work at speed on computer software for answering and reviewing calls
- Attention to detail to maintain track of patient calls and conditions across multiple media simultaneously
- Ability to adapt tactical actions into operational delivery
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences.
- Ability to assertively communicate, state and maintain a patient safety focus
- Ambition to work within a high performing team
- Able to demonstrate consistent and self-directed high level of performance whilst working under pressure.
- Ability to consider, decipher, and interpret multiple sources of information in real time to make informed judgements and decisions without reference to others.
- Ability to discern between multiple calls and listen for nuances that may inform judgements that affect response order
- Ability to demonstrate mental agility and decisiveness in rapidly changing environments.
- Being accountable for clinical decisions and actions and in turn, holding others to account.
- Diplomatic, confidential, and assertive.
- Willingness to take personal responsibility for the success of the role
- Ability to recognise and support staff suffering from emotional trauma, whilst recognising own limits and when to ask for help.
- Ability to demonstrate negotiation and influential skills.
Desirable criteria:
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Experience
Essential criteria:
- Prioritising conflicting demands and often unpredictable work patterns
- Ability to demonstrate visible clinical leadership in challenging and stressful situations
- Experience of working with a diverse range of clinical presentations
- Experience in dealing with a range of age and social groups
- Evidence of significant pre/out of hospital emergency care or experience in an acute clinical environment
- Good understanding of the wider health care community within the context of remote care
- Experience of working in demanding and fast-moving environments
- Experience of developing live tactical working plans to meet strategic and clinical objectives
Desirable criteria:
- Experience working with EMSCCC or Remote Clinical Care or assessment service and meeting quality and performance standard metrics.
Other
Essential criteria:
- Satisfactory Standard/Enhanced DBS clearance including an/a Adults and Childrens Barred List check
- Demonstration of adherence to and reflection of Trust values and behaviours
Clinical Navigator in Saint Asaph employer: Welsh Ambulance Services
Contact Detail:
Welsh Ambulance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Navigator in Saint Asaph
✨Tip Number 1
Network like a pro! Reach out to current Clinical Navigators or other healthcare professionals on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can often lead to opportunities that aren’t advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your clinical knowledge and decision-making skills. Think of real-life scenarios where you had to make quick decisions under pressure. This will show your potential employers that you’re ready to handle the fast-paced environment of a Clinical Navigator.
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication, empathy, and teamwork are crucial in this role. Be ready to share examples of how you’ve effectively communicated with patients or worked as part of a team in high-stress situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings and updates about the Welsh Ambulance Services University NHS Trust. Don’t miss out on your chance to join our remarkable team!
We think you need these skills to ace Clinical Navigator in Saint Asaph
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Navigator role. Highlight your relevant experience and skills that match the job description, especially your clinical judgement and decision-making abilities.
Showcase Your Experience: Don’t just list your qualifications; share specific examples of how you've demonstrated critical thinking and leadership in previous roles. This will help us see how you can contribute to our team at the Welsh Ambulance Services.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and motivations for applying.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Welsh Ambulance Services
✨Know Your Clinical Stuff
Make sure you brush up on your clinical knowledge and decision-making skills. Be prepared to discuss specific cases where you've had to make critical decisions under pressure, as this role requires a high level of clinical judgement.
✨Showcase Your Communication Skills
As a Clinical Navigator, effective communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to explain how you would handle a complex call, so think about how you can demonstrate your ability to communicate with both patients and colleagues.
✨Demonstrate Adaptability
This role involves working in a fast-paced environment, so be ready to discuss how you've adapted to changing situations in the past. Share examples of how you've prioritised conflicting demands and maintained patient safety while managing multiple calls.
✨Emphasise Teamwork and Leadership
Highlight your experience in leading teams or supporting colleagues in challenging situations. The interviewers will want to see that you can work collaboratively and provide guidance to others, especially in a high-pressure setting.
