At a Glance
- Tasks: Join our Operations Quality Team to enhance communication and improve practices.
- Company: Welsh Ambulance Services NHS Trust, dedicated to world-class patient care.
- Benefits: Diverse career opportunities, supportive environment, and training provided.
- Other info: Welsh language skills are a plus; inclusivity and diversity are celebrated.
- Why this job: Make a real difference in quality assurance for emergency services.
- Qualifications: Experience in quality auditing and strong collaboration skills.
The predicted salary is between 33731 - 51942 £ per year.
An exciting opportunity has arisen within the Operations Quality Team, Welsh Ambulance Services NHS Trust, for a MPDS Quality Auditor. The successful candidate will be integral to providing communications including coaching bulletins and SWAY where themes and learning are required to share learning and improve or reinforce practices. Training in AQUA and Quality Assurance (Performance Standards) will be provided.
Main duties of the job:
- The successful candidates will work collaboratively with our Learning & Development Team, Concerns Team as building relationships and supporting EMD’s and Supervisors.
- Ensuring quality improvement, and feedback is delivered constructively promoting high standards of practice and supporting any identified areas of learning.
- The successful candidates will produce audit reports evidencing quality assurance for our 999 call answering in line with the IAED performance standards.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Welsh Language level 1 skills are desirable for this role.
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
Quality Auditor - Internal employer: Welsh Ambulance Services
Welsh Ambulance Services is an exceptional employer that prioritises a culture of customer service excellence and inclusion, making it a rewarding place to work. With a strong commitment to employee growth and development, staff are encouraged to enhance their skills while contributing to the vital People and Culture Strategy. Located in a supportive environment, employees benefit from a collaborative atmosphere that values both English and Welsh language skills, fostering a sense of community and belonging.
