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- Tasks: Provide non-emergency transport for patients to hospitals and treatment centres.
- Company: Welsh Ambulance Service Trust, dedicated to world-class patient care.
- Benefits: Permanent contract, competitive salary, and opportunities for career growth.
- Why this job: Join a diverse team making a real difference in community health.
- Qualifications: Good educational standard, typing skills, and customer service experience.
- Other info: Welsh speakers are encouraged to apply; dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST. The ability to converse in both English and Welsh is desirable for this job. The Non-Emergency Patient Transport Service is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.
The successful applicant will have a can do attitude, demonstrate that they have worked as part of a team, possess excellent communication and active listening skills, ideally have experience in working in a customer focused environment. We currently have a permanent contract for 30 hrs per week. This post will be based in our NET Centre in Ty Elwy, St Asaph Business Park, St Asaph. The successful candidate will be expected to work to cover any hours between weekdays on a rota basis to match the service demands.
Main duties of the job include:
- Working within a team dealing with all telephone enquiries from patients and hospitals for all issues associated with Non-emergency ambulance transport.
- Processing telephone calls from members of the public and hospital staff requesting non-urgent ambulance transport.
- Assessing the most appropriate method of transport for patients and accurately processing requests utilising the Trust's databases.
- Checking systems to see if transport has been booked, inputting requests, identifying arrival times of transport on the day of journey, and providing support to the planning and day control teams within the NEPTS department.
- Inputting details speedily and accurately onto a computer system; therefore excellent keyboard skills are essential.
The successful applicant should be competent when undertaking given tasks, have good interpersonal skills, be educated to a good educational standard and possess typing and I.T. skills. A good knowledge of the geographical areas of all Wales would be advantageous. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation #RemarkablePeople: Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities: You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.
Person specification:
- Qualifications Essential criteria: A good standard of education at GCSE level or equivalent experience. Possesses good typing and I.T. skills. The ability to communicate in Welsh is desirable.
- Experience Essential criteria: Meets all essential criteria as per attached job description/person specification.
- Desirable criteria: Previous experience in an administrative role in the NHS or similar organisation.
- Abilities and skills Essential criteria: Meets all essential criteria as per attached job description/person specification.
- Desirable criteria: Good interpersonal and communication skills, able to establish effective working relations with internal and external contacts. General keyboard skills. The post also requires excellent communication skills.
Non Emergency Patient Transport Service employer: Welsh Ambulance Services
Contact Detail:
Welsh Ambulance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non Emergency Patient Transport Service
✨Tip Number 1
Network like a pro! Reach out to current employees at the Welsh Ambulance Service Trust through LinkedIn or social media. Ask them about their experiences and any tips they might have for landing a role in the Non-Emergency Patient Transport Service.
✨Tip Number 2
Brush up on your communication skills! Since this role involves dealing with patients and hospitals, practice active listening and clear speaking. Maybe even role-play some scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your tech skills! Make sure you’re familiar with basic IT systems and typing speed. You could even take a quick online course to boost your confidence before the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Non Emergency Patient Transport Service
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We want to see how you fit into our team and the specific role!
Show Off Your Communication Skills: Since this role involves a lot of communication, don’t forget to showcase your excellent communication and active listening skills in your application. We love candidates who can connect well with others!
Highlight Relevant Experience: If you've worked in a customer-focused environment or have experience in administrative roles, make sure to mention it! We’re looking for those who can hit the ground running.
Apply Through Our Website: Remember to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Welsh Ambulance Services
✨Know the Role Inside Out
Make sure you thoroughly understand the Non-Emergency Patient Transport Service and its importance within the Welsh Ambulance Service. Familiarise yourself with the job description, especially the key responsibilities like processing transport requests and handling enquiries. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve dealt with patients or customers, and be ready to demonstrate your active listening skills. If you can speak Welsh, don’t hesitate to mention it during the interview!
✨Demonstrate Teamwork
The job requires working as part of a team, so come prepared with examples of how you’ve collaborated with others in past roles. Highlight any experiences where you contributed to a team goal or supported colleagues, as this will show that you have the right attitude and can fit into their team culture.
✨Be Ready for Practical Questions
Expect practical questions related to the role, such as how you would handle a specific transport request or manage multiple calls at once. Practise answering these types of questions to demonstrate your problem-solving skills and ability to work under pressure. This will show that you’re not just a good fit on paper but also in practice.