Integrated Care Clinician (Nurse), Deeside

The post holder will undertake remote telephone assessments of patients in an efficient way. They will advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines. Will work in an autonomous capacity, assessing and advising callers within agreed guidelines.

111 Wales/Integrated Care (IC) is at the forefront of an improving urgent and emergency care offering for the people of Wales both online and over the phone. At 111 Wales/IC we employ a wide range of colleagues, from Call Handlers to Nurses, Paramedics, and data analysts, working as part of a multi-disciplinary team alongside GPs, Pharmacists and Mental Health Practitioners. This is a dynamic role in which you’ll draw upon your clinical assessment skills to help and advise a broad spectrum of patients, from minor ailments and injuries to complex and urgent conditions as well as to hone your skills in a remote clinical decision-making environment. Our highly trained teams work closely with urgent care GP’s and pharmacists in looking after Wales Urgent care needs. Working for 111 Wales/IC will mean you make a real difference to people’s lives and health as we engage with thousands of patients each week.

The benefits of working for 111 Wales/IC:

• Availability of partial remote working
• A range of supportive work-life balance policies
• A comprehensive CPD programme
• A range of health and wellbeing support services
• Where you will learn remote clinical decision-making skills
• Support through revalidation
• Choice of fixed rota
• The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

Qualifications:

• Essential criteria: NMC Registered Nurse (adult or Child), relevant clinical practice as a nurse in front line, acute or chronic care, or telephone based triage or HCPC Registered Paramedic with demonstrable post registration experience as a Paramedic in front line services. Evidence of undertaking regular update training and continuous personal/professional development as required by regulating body.
• Desirable criteria: Meets all desirable criteria as per attached job description/person specification.

Experience:

• Essential criteria: Able to demonstrate strong listening and communication skills. Able to demonstrate team working with a collaborative style. Able to work to own initiative and make decisions. Able to demonstrate sound clinical decision making capabilities. Be able to demonstrate high levels of current clinical knowledge, computer literate, committed to personal development.
• Desirable criteria: Ability to speak Welsh.

Aptitude and Abilities:

• Essential criteria: Committed to ongoing training and development including mandatory updates. Good self-management – ie self-starter, good time keeping. Ability to work under their own initiative without direct supervision. Flexible approach to work – expect to work a rotating shift system including working nights and weekends (unsocial hours).
• Desirable criteria: Understanding of and work in accordance with the Trust values and behaviours.