Welsh Ambulance Services University NHS Trust is seeking a Listening to People Manager to lead an efficient complaints service, ensuring patient-centred investigations and timely responses in line with policy and regulation.
You will oversee cross‑organisation reporting, drive service improvements and embed the Once for Wales concerns management approach, working with diverse partners and stakeholders.
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Senior Listening to People & Complaints Manager in Cwmbran employer: Welsh Ambulance Services
Welsh Ambulance Services is an exceptional employer that prioritises a culture of customer service excellence and inclusion, making it a rewarding place to work. With a strong commitment to employee growth and development, staff are encouraged to enhance their skills while contributing to the vital People and Culture Strategy. Located in a supportive environment, employees benefit from a collaborative atmosphere that values both English and Welsh language skills, fostering a sense of community and belonging.
