Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST
During their period of duty, be responsible for supervising Emergency Medical Services (EMS) Responses, accountable for the effective and efficient management and deployment of Trust Specialist resources including HART, SORT, Operational Managers for example to a range of Ambulance service incidents in line with Trust and EMS Coordination Centres policies and procedures. Ensuring compliance to the Trust Clinical Model, and appropriate allocation of resources to incidents.
Interview Information
Interviews will take place the week commencing 23rd November.
Main duties of the job
The Response Coordinator will be required to maintain close working relationships with all roles working within the EMSC and NOCC.
Accountable and responsible for service delivery ensuring high level of patient care and patient safety in allocation of Ambulance Specialist resources to 999 calls.
IRD Response Coordinator will be expected to be fully conversant with the EMSC Business Continuity (BC) and Trust Major / Significant Incident plans to ensure the appropriate response, escalation and forward management of any incident.
Make decisions which will involve continuously assessing multifaceted information relating to patients and their clinical needs; major and multi agency incidents; system flow and operational service delivery, to balance the clinical needs of patients against the available patient facing resources.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Person specification
Qualifications and Knowledge
Essential criteria
- NVQ Level 3 in relevant subject or equivalent relevant experience.
- Awareness of EMSC SOPs and Trust Policies
Desirable criteria
- Commitment to continuous professional development
- Understanding of change management and the impact that can have on individuals, the team, and an organisation.
- JESIP Trained.
Experience
Essential criteria
- Experience in Supporting colleagues.
- Experience in Mentoring
- Experience monitoring service effectiveness
- IT literacy
Desirable criteria
- Experience in acting up to Shift Manager and/or Response Coordinator.
- Experience working in a call centre environment.
- Delivering organisational outcomes through internal and external engagement and participation
- Delivering outcomes in line with the values and required behaviors of the organization.
- Analytical ability and problem solving
Skills and Attributes
Essential criteria
- High standards of personal professionalism
- Excellent IT Skills
- Standard Keyboard Skills
- Able to work independently and as part of a team.
- Excellent communication, listening and interpersonal skills
- Ability to work autonomously.
- Good leadership, coaching and motivational skills.
- Decision making capability.
- Ability to manage change.
- Ability to manage and support others during times of crisis.
Desirable criteria
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
- Ability to interpret statistical information.
- Knowledge of analysing information in a meaningful manner in order to inform service provisions.
- An understanding of how bereavement and stress affects individuals’ behaviour.
#J-18808-Ljbffr
Response Coordinator - Incident Response Desk - Internal in Cwmbran employer: Welsh Ambulance Services
Welsh Ambulance Services is an exceptional employer that prioritises a culture of customer service excellence and inclusion, making it a rewarding place to work. With a strong commitment to employee growth and development, staff are encouraged to enhance their skills while contributing to the vital People and Culture Strategy. Located in a supportive environment, employees benefit from a collaborative atmosphere that values both English and Welsh language skills, fostering a sense of community and belonging.
