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- Tasks: Join the Operations Quality team to produce audit reports and enhance call answering quality.
- Company: Welsh Ambulance Services University NHS Trust, dedicated to world-class patient care.
- Benefits: Diverse career opportunities, supportive environment, and commitment to inclusivity.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic team.
- Qualifications: Must be a registered Dental Nurse with relevant experience and certifications.
- Other info: Encouraging applications from under-represented groups for a diverse workforce.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen within the Operations Quality team, Welsh Ambulance Services University NHS Trust, for a Quality Auditor (Dental). The successful candidates will be joining the new CPSS quality audit team. The successful candidate will be integral to providing communications including coaching bulletins and SWAY where themes and learning are required to share learning and improve or reinforce practices. The base location will be confirmed on recruitment.
Main duties of the job
The successful candidates will produce audit reports evidencing quality assurance for our call answering in line with the IAED performance standards. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.
Person specification
Qualifications and/or Knowledge
- Essential criteria
- Dental Nurse registered with the General Dental Council (GDC)
- Minimum of 5 GCSE or equivalent including Maths and English.
- Emergency Medical Dispatch (EMD) or Call Prioritisation Streaming System (CPSS) certification.
- Evidence of Continuing Professional Development.
- Knowledge and understanding of equality and diversity issues in relation to learning and development.
- Evidence of undertaking additional skills training, willingness to be developed further.
- International Academies of Emergency Dispatch EMD-Q or CPSS-Q Qualification.
- IAED Mentoring qualification.
Experience
- Essential criteria
- Significant experience as a Dental Nurse
- Significant experience as an EMD or CPSS call handler.
- Evidence of a proactive approach to own CPD and development of professional practice.
- Evidence of working as part of a multi-disciplinary/multi-agency team.
- Experience of delivering learning.
- Experience of supporting staff development.
- Experience of data analysis and producing reports.
- Experience of acting in a mentoring role.
Quality Auditor in Cwmbran employer: Welsh Ambulance Services
Contact Detail:
Welsh Ambulance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Auditor in Cwmbran
✨Tip Number 1
Network like a pro! Reach out to current employees at Welsh Ambulance Service Trust on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Quality Auditor roles. We should also think about how our past experiences align with the job description, especially around quality assurance and teamwork.
✨Tip Number 3
Showcase our passion for patient care during the interview. The Welsh Ambulance Service Trust values remarkable people, so let’s share stories that highlight our commitment to quality and inclusivity in healthcare.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Quality Auditor in Cwmbran
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Quality Auditor role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Qualifications: Don’t forget to mention your qualifications, especially your Dental Nurse registration and any relevant certifications like EMD or CPSS. We’re looking for candidates who meet the essential criteria, so make it easy for us to see that you do!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight key achievements and experiences.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward – just click 'Apply now' and follow the prompts!
How to prepare for a job interview at Welsh Ambulance Services
✨Know Your Stuff
Make sure you brush up on your knowledge of quality assurance standards, especially those related to call answering. Familiarise yourself with the IAED performance standards and be ready to discuss how your experience as a Dental Nurse and EMD or CPSS call handler aligns with these.
✨Showcase Your Communication Skills
As a Quality Auditor, effective communication is key. Prepare examples of how you've successfully communicated complex information in the past, whether through coaching bulletins or reports. If you can speak Welsh, don’t forget to mention it!
✨Demonstrate Your Team Spirit
Highlight your experience working in multi-disciplinary teams. Be ready to share specific instances where you collaborated with others to improve practices or support staff development. This will show that you’re not just a lone wolf but a team player.
✨Embrace Diversity and Inclusivity
The Trust values diversity, so be prepared to discuss how you’ve contributed to an inclusive environment in your previous roles. Share any experiences you have that demonstrate your understanding of equality and diversity issues, especially in learning and development contexts.