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- Tasks: Handle 999 calls, input details accurately, and support the public in emergencies.
- Company: Welsh Ambulance Service NHS Trust, dedicated to saving lives.
- Benefits: Flexible shifts, valuable experience, and the chance to make a real difference.
- Why this job: Be a vital part of emergency response and help those in need.
- Qualifications: Strong communication skills and ability to work under pressure.
- Other info: Join a supportive team and gain essential skills for your future.
The predicted salary is between 30000 - 42000 £ per year.
The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler. The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential. The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial.
Main duties of the job include liaising with members of the public as well as Health Care Professionals, where good communication and customer care are essential skills required by the post. You will be required to work an alternating shift pattern of variable length which will include out of hours.
Ems 999 Call Handler in Cwmbran employer: Welsh Ambulance Services
Contact Detail:
Welsh Ambulance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ems 999 Call Handler in Cwmbran
✨Tip Number 1
Practice your listening and keyboard skills before the interview. We all know how crucial these are for a 999 Call Handler, so try some online typing tests or listen to emergency call recordings to get a feel for the pace.
✨Tip Number 2
Show off your interpersonal skills! During interviews, share examples of how you've handled pressure in previous roles. We want to see how you can keep calm and communicate effectively when things get hectic.
✨Tip Number 3
Don’t forget to research the Welsh Ambulance Service NHS Trust! Knowing their values and mission will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for interviews and ace those tricky questions.
We think you need these skills to ace Ems 999 Call Handler in Cwmbran
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role of a 999 Call Handler. We want to see how your experience aligns with the fast-paced and challenging environment of emergency calls.
Show Off Your Communication Skills: Since good communication is key for this role, use your application to demonstrate your interpersonal skills. Share examples of how you've effectively communicated in previous roles or situations.
Highlight Team Experience: Working in small teams is part of the job, so let us know about your teamwork experience. Mention any relevant examples where you collaborated successfully with others to achieve a common goal.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Welsh Ambulance Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what being a 999 Call Handler involves. Familiarise yourself with the key responsibilities and challenges of the role, especially the importance of speed and accuracy in inputting details. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since good communication is essential for this role, prepare examples of how you've effectively communicated in previous jobs or situations. Think about times when you had to handle difficult conversations or work as part of a team. This will show that you can manage the pressures of the job while maintaining excellent customer care.
✨Practice Under Pressure
Given the unpredictable nature of 999 calls, it’s crucial to demonstrate your ability to stay calm and focused under pressure. Consider doing mock interviews or role-playing scenarios where you have to respond quickly to questions or situations. This will help you feel more confident and prepared for the real thing.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the training process for new call handlers or how the team supports each other during challenging shifts. Thoughtful questions can leave a lasting impression on your interviewers.