Clinical Contact Centre Training Assistant in Cwmbran

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST.

Are you an experienced user of the Clinical Decision Software System (CDSS) and do you have passion and drive to support Clinical Call Centre (CCC) staff in the workplace? The post holder, as a member of the Education, Professional and Clinical Practice Team (Nursing), will contribute to the provision of high quality systems training, within the clinical contact centre, for new and existing staff. The post holder will prepare, deliver and assess competency based classroom training, preceptorship and workplace coaching to call taking staff, using clinical decision software support systems (CDSS). This may include the delivery of accredited educational programmes.

Main duties of the job: The post holder will also contribute to the development of clinical decision software systems by undertaking supervised user testing. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation: Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities: You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Person specification:

• Qualifications and knowledge

• Essential criteria

• 5 GCSE or equivalent NVQ Level 3 or equivalent experience
• Accredited Clinical Decision Software Trainer or willing to work towards
• Evidence of continuing professional development
• Evidence of ICT literacy

• Desirable criteria

• Teaching certificate or suitable experience

• Experience

• Essential criteria

• Extensive experience in the use of telephone prioritisation and CDSS
• Previous experience of supporting/preceptoring/mentoring staff in a clinical contact centre environment

• Desirable criteria

• Recent experience as a CDSS Trainer
• Implementation experience of IT systems within the NHS

• Aptitude and Abilities

• Essential criteria

• Displays excellence in non-clinical call taker role
• Strong communication skills, verbally and written
• Good time management
• Ability to work under pressure, maintaining a professional approach at all times
• Training capabilities
• Training methodologies
• Good working knowledge of Microsoft Office
• Organisational skills

• Desirable criteria

• Good negotiation skills
• Change management skills
• An understanding of risk management
• Ability to speak Welsh

• Other

• Essential criteria

• Able to work flexibly, around staff rotas, including during out of hours periods
• Able to travel to other geographical areas for work, meetings/conferences as required