Welsh Ambulance Services NHS Trust is seeking a Listening to People Manager to lead a compassionate and compliant complaints service across the organisation. You will ensure patients and families remain at the centre of the process, align with Listening to People Regulations and data protection standards, and provide expert support to managers and staff.
You will oversee investigations, manage relationships with external partners, and drive service improvements while embedding the Once for Wales
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Senior Listening to People & Complaints Manager in Carmarthen employer: Welsh Ambulance Services
Welsh Ambulance Services is an exceptional employer that prioritises a culture of customer service excellence and inclusion, making it a rewarding place to work. With a strong commitment to employee growth and development, staff are encouraged to enhance their skills while contributing to the vital People and Culture Strategy. Located in a supportive environment, employees benefit from a collaborative atmosphere that values both English and Welsh language skills, fostering a sense of community and belonging.
