Operational Manager, Ambulance Care in Carmarthen

An exciting opportunity has arisen within the Ambulance Care Directorate as an Operational Manager with the Central and West Area covering Hywel Dda Health Board area.

Main duties of the job:

• The post provides an exciting opportunity to join a team that is responsible for the delivery of non-emergency Ambulance transport across the Hywel Dda Health Board area.
• The team comprises around 100 staff and is a busy and demanding role which requires creative thinking and hard work to continuously improve the service delivery across Ambulance Care.
• The role provides an opportunity to challenge yourself and develop your management and strategic skills, working closely across all Ambulance Care teams and other departments within WAST, while also negotiating and working with numerous outside agencies, including the voluntary sector, private sector, and key commissioning stakeholders.
• Whilst the post holder will be based in Carmarthenshire, you will be required to work at various locations across the region.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation:

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high-quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities, and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities:

• You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.
• The post holder has line manager responsibility for a group of operational team leaders and their operational teams (Ambulance Care Assistants 1 2) across Ambulance Care.
• You will have responsibility for the delivery of local operational services ensuring that objectives and performance targets are met by monitoring and maintaining standards, ensuring that contractual requirements contained within the local Commissioner Service Level Agreements are met, together with Trust Policy, Procedures and Quality standards.
• Implement change where necessary.

If you believe you have the experience, knowledge, and skills for this exciting position and want to be part of something special as we develop #TeamWAST, we would love to hear from you.

Person specification:

Qualifications and/or Knowledge

• Essential criteria: Educated to degree level in a relevant area such as Business or Healthcare. Significant experience and specialised knowledge in Business, Logistics or Healthcare.
• Desirable criteria: Above average knowledge of performance information, including data interpretation. Experience of managing at a senior level within the NHS (i.e. managing managers).