The Listening to People Manager at Welsh Ambulance Services University NHS Trust is a senior leader within the Clinical Quality Directorate, responsible for delivering a compassionate complaints service. You will ensure patients and families remain at the centre of the process and that complaints are managed per Trust policy and regulatory standards.
You will provide specialist advice on policy, legislation and best practice, oversee investigations and responses, and build trusted relationships
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Senior Complaints & Listening to People Manager in Cardiff employer: Welsh Ambulance Services
Welsh Ambulance Services is an exceptional employer that prioritises a culture of customer service excellence and inclusion, making it a rewarding place to work. With a strong commitment to employee growth and development, staff are encouraged to enhance their skills while contributing to the vital People and Culture Strategy. Located in a supportive environment, employees benefit from a collaborative atmosphere that values both English and Welsh language skills, fostering a sense of community and belonging.
