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- Tasks: Lead and support a team of Paramedics and Emergency Medical Technicians in delivering top-notch patient care.
- Company: Join the Welsh Ambulance Service NHS Trust, a diverse and inclusive organisation.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real difference.
- Why this job: Be a vital part of emergency services, providing leadership and support in critical situations.
- Qualifications: Degree level education or equivalent experience, with relevant clinical qualifications.
- Other info: Dynamic role with opportunities for personal growth and making an impact in your community.
The predicted salary is between 36000 - 60000 ÂŁ per year.
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE NHS TRUST.
Working collaboratively with their respective Senior Paramedic, the principle role of the Duty Operations Manager is the 24/7 operational leadership of a defined area. Operating on both an Emergency Ambulance (EA) and a Rapid Response Vehicle (RRV), ensuring the safe service delivery from all ambulance clinicians. The Duty Operations Manager will work to their respective scope of clinical practice. Operational management will be spent supporting the Locality Manager in ensuring the continuous provision of a safe and effective service.
In order to apply, applicants must hold a degree level qualification, or have equivalent experience, a minimum clinical grade of Level 4 Diploma for Associate Ambulance Practitioners/IHCD Ambulance Aid, Bronze and Silver IQT, ILM Level 4 in Leadership and Management, or working towards. Level 3 Certificate in Emergency Response Ambulance Driving and a full UK manual driving licence with C1 category. Applicants will have the passion and drive to support their team to deliver the highest levels of patient care and clinical safety. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job:
- Duty Operations Managers will provide effective operational leadership and management support to their team of Paramedics and Emergency Medical Technicians, including maintaining their welfare, supporting personal development and reviewing performance and progress.
- Successful applicants will provide emergency response cover to within their scope of clinical practice.
- Post holders will also be expected to perform Operational Commander duties that include large scale major incidents.
- The role requires excellent communication skills, flexibility in approach and a high degree of personal organisation to determine priorities and the ability to handle a range of issues.
- You will need to be an excellent problem solver, demonstrating flexibility and compassion in your approach to the changing priorities the Trust faces on a day-to-day basis.
- Applicants should be able to demonstrate that they are a positive role model, providing inspirational and highly visible leadership, which encompasses the Trust’s values and behaviours.
Working for our organisation:
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities:
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification:
Qualifications:
- A degree level of education, or equivalent demonstrable experience
- Level 4 Diploma for Associate Ambulance Practitioners/IHCD Ambulance Aid
- ILM Level 4 in Leadership and Management and willingness to undertake ILM 5 within an agreed timeframe
- Level 3 Certificate in Emergency Response Ambulance Driving (CERAD)/ IHCD Ambulance Emergency Driving
- JESIP trained, or able to complete JESIP training which can be provided
Licence:
- A full UK manual driving licence with C1 category.
Operations Manager - Emergency Services - INTERNAL - (South Gwynedd) in Caernarfon employer: Welsh Ambulance Services
Contact Detail:
Welsh Ambulance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Emergency Services - INTERNAL - (South Gwynedd) in Caernarfon
✨Tip Number 1
Network like a pro! Reach out to your colleagues and connections within the Welsh Ambulance Service. They might have insights or even inside info on the role that could give you an edge.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills and operational management knowledge. Think of examples from your experience that showcase your ability to lead and support your team effectively.
✨Tip Number 3
Show your passion for patient care during the interview. Be ready to discuss how you’ve contributed to high-quality service delivery in the past and how you plan to continue doing so in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their applications.
We think you need these skills to ace Operations Manager - Emergency Services - INTERNAL - (South Gwynedd) in Caernarfon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for patient care and team support shine through. We want to see how you embody the Trust’s values and how you can inspire others in your role.
Tailor Your Experience: Make sure to highlight your relevant qualifications and experiences that align with the job description. We’re looking for specific examples of your leadership and operational management skills, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications and motivations easily.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the Welsh Ambulance Service.
How to prepare for a job interview at Welsh Ambulance Services
✨Know Your Stuff
Make sure you’re well-versed in the job requirements and responsibilities. Brush up on your knowledge of emergency services operations, clinical practices, and leadership principles. Being able to discuss these confidently will show that you’re serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed a crisis in the past. Highlight your ability to inspire and support your colleagues, as this is crucial for the Duty Operations Manager role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Flexibility and Problem-Solving
Be ready to discuss how you handle changing priorities and unexpected challenges. Think of specific instances where you’ve had to adapt quickly and find solutions under pressure. This will illustrate your capability to thrive in a dynamic environment.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare to talk about how you’ve communicated with diverse teams and stakeholders. Consider discussing any experiences where your communication skills made a significant impact on patient care or team dynamics.