The Listening to People Manager is a senior leadership role within the Clinical Quality Directorate of the Welsh Ambulance Services University NHS Trust. You will lead an efficient complaints service, ensuring patients and families remain at the centre, and that investigations and responses meet national standards.
You will provide specialist advice on policy and legislation, oversee investigations, and build trusted relationships with internal teams, external partners and citizen voice bodies
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Senior Manager, Listening to People & Patient Feedback in Bangor employer: Welsh Ambulance Services
Welsh Ambulance Services is an exceptional employer that prioritises a culture of customer service excellence and inclusion, making it a rewarding place to work. With a strong commitment to employee growth and development, staff are encouraged to enhance their skills while contributing to the vital People and Culture Strategy. Located in a supportive environment, employees benefit from a collaborative atmosphere that values both English and Welsh language skills, fostering a sense of community and belonging.
