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- Tasks: Join our dynamic team to support Yardi users and resolve technical issues.
- Company: Welltower is a leading healthcare infrastructure company with a focus on wellness housing.
- Benefits: Enjoy remote work, competitive salary, generous PTO, and employee stock purchase options.
- Why this job: Be part of a vibrant culture that values growth and innovation in the healthcare sector.
- Qualifications: 3+ years in help desk roles, Yardi experience preferred, and strong communication skills required.
- Other info: Expect occasional travel for specific projects.
The predicted salary is between 30000 - 42000 £ per year.
Support, Help Desk – REMOTE (UK) – Yardi property management technical experience required
WELLTOWER – REIMAGINE REAL ESTATE WITH US
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you\’re passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in‑class team.
ABOUT THE ROLE
The Support, Yardi Help Desk is an experienced and dynamic team player who will be on the front line of support for stakeholders using the Yardi Senior product suite. The ideal candidate possessesthe ability to work cross-functionally to troubleshoot and resolve technical issues, answer stakeholder inquiries, and ensure requests are resolved timely and effectively. The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space.
To support this continued expansion, we’re hiring for multiple positions under this posting. We welcome qualified candidates to apply.
KEY RESPONSIBILITIES
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Respond to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat
- Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction
- Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk)
- Ensure all tickets are followed up on, updated regularly, and resolved in a timely manner.
- Guides stakeholders through platform features, offer solutions to common problems, and provide training or advice to improve their use of the Yardi Senior product suite
- Stays up to date on new features and product updates within the Yardi Senior product suite to maintain a high level of technical knowledge and service excellence
- Strives to meet or exceed service level agreements (SLAs) for ticket resolution, response time, and customer satisfaction
- Collaborates with internal support teams to resolve challenges
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
- Ability to manage portfolios of work
- Solid understanding of project management and agile practices, with the ability to teach and coach others
- Keen ability to engage and work with different teams
- Strong interpersonal, conflict management, and communications skills
- Effective documentation and reporting skills
Experience:
- At least 3 years of experience in help desk or customer service support roles, preferably within a SaaS or senior housing software environment
- At least 1 year of Yardi product suite technical experience
- Strong knowledge of the Yardi Senior product suite is highly preferred
- Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
- Basic troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
- Familiarity with property management software (Yardi) or experience in the senior housing industry is a plus
- Project Management and Technical Support experience
Education:
- Relevant certifications (ITIL, Help Desk Management) are a plus
- Agile, Six Sigma, or PMP certification strongly preferred
Employment is contingent upon the successful completion of a background check and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Pension Scheme + Profit Sharing Program
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more! https://welltower.com/newsroom/careers/
ABOUT WELLTOWER
Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world\’s preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
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Support, Help Desk - REMOTE (UK) - Yardi property management technical experience required employer: Welltower
Contact Detail:
Welltower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support, Help Desk - REMOTE (UK) - Yardi property management technical experience required
✨Tip Number 1
Familiarise yourself with the Yardi Senior product suite. Since this role requires specific technical experience, understanding the features and common issues users face will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Welltower or those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of help desk platforms like JIRA, ServiceNow, or Zendesk. Being able to discuss your experience with these tools will demonstrate your readiness for the role.
✨Tip Number 4
Prepare to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved technical issues or improved customer satisfaction, as these will be key points of discussion.
We think you need these skills to ace Support, Help Desk - REMOTE (UK) - Yardi property management technical experience required
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with the Yardi product suite and any previous help desk or customer service roles. Use specific examples that demonstrate your technical skills and problem-solving abilities.
Tailor Your CV: Customise your CV to align with the job description. Focus on the skills and experiences that are most relevant to the Support, Help Desk position, such as your familiarity with ticketing systems like JIRA or Zendesk.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for this role. Mention your passion for customer service and your ability to work in a high-demand environment, as well as your knowledge of the Yardi Senior product suite.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Welltower
✨Showcase Your Yardi Knowledge
Make sure to highlight your experience with the Yardi product suite during the interview. Be prepared to discuss specific features and how you've used them in past roles, as this will demonstrate your technical expertise and familiarity with the platform.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in previous help desk or customer service roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to troubleshoot effectively.
✨Familiarise Yourself with Help Desk Tools
Since the role involves using ticketing systems like JIRA, ServiceNow, or Zendesk, it’s beneficial to have a basic understanding of these platforms. Mention any relevant experience you have with these tools to show you're ready to hit the ground running.
✨Emphasise Communication Skills
Strong interpersonal and communication skills are crucial for this role. Be ready to discuss how you've engaged with stakeholders in the past, and provide examples of how you've effectively communicated complex information in an easy-to-understand manner.
