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- Tasks: Join us in optimising wellness-focused real estate and enhancing resident experiences.
- Company: Welltower, a leader in residential wellness and healthcare infrastructure.
- Benefits: Competitive salary, generous PTO, stock purchase programme, and tuition assistance.
- Why this job: Shape the future of healthcare infrastructure while working in a dynamic, collaborative environment.
- Qualifications: 4+ years in operations or technology implementation; Yardi experience preferred.
- Other info: Remote role with opportunities for professional growth and travel.
The predicted salary is between 36000 - 60000 £ per year.
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi Wellness and RentCafe modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space.
To support this continued expansion, we’re hiring for multiple positions under this posting. We welcome qualified candidates to apply.
KEY RESPONSIBILITIES
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives.
- Provides expertise in designing and optimizing resident journeys, ensuring standardization.
- Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules.
- Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums.
- Contributes to maintaining project plans and timelines.
- Conducts comprehensive training to ensure proficient CRM and RentCafe system use.
- Provides ongoing support addressing issues, and continuously optimizing workflows.
- Collaborates with internal support teams to resolve challenges.
- Implements quality assurance processes.
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture.
- Establishes best practices and ensures solution delivery adheres to defined standards.
- Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI.
- Develops regular and thorough status communications for senior leadership and stakeholders.
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions.
OTHER DUTIES
Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
- Ability to manage portfolios of work.
- Solid understanding of project management and agile practices, with the ability to teach and coach others.
- Keen ability to engage and work with different teams.
- Strong interpersonal, conflict management, and communications skills.
- Effective documentation and reporting skills.
Experience:
- At least 4 years of operations, financial, or technology implementation.
- Strong understanding of customer journey design and best practices.
- Proven experience working on complex CRM implementation projects.
- Preferred experience with Yardi’s CRM, RentCafé and associated modules.
- Project Management and Technical Support experience.
- Experience planning and working on implementations of system changes in a SOX environment is preferred.
Education:
- Bachelor’s degree in accounting, finance, marketing, or a related field is preferred.
- Agile, Six Sigma, or PMP certification strongly preferred.
WHAT WE OFFER
- Competitive Base Salary + Annual Bonus.
- Generous Paid Time Off and Holidays.
- Employee Stock Purchase Program – purchase shares at a 15% discount.
- Pension Scheme + Profit Sharing Program.
- Tuition Assistance Program.
- Comprehensive and progressive Medical/Dental/Vision options.
- Professional Growth.
- And much more!
ABOUT WELLTOWER
Welltower, an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet.
Senior Business Applications Analyst - Wellness & RentCafe - REMOTE (UK) - Yardi RentCafe experience preferred employer: Welltower
Contact Detail:
Welltower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Applications Analyst - Wellness & RentCafe - REMOTE (UK) - Yardi RentCafe experience preferred
✨Tip Number 1
Network like a pro! Reach out to current employees at Welltower on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching Welltower’s culture and values. Think about how your skills align with their mission of transforming senior living and wellness-focused real estate. Show them you’re not just a fit for the role, but for the company too!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to project management and CRM implementation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Senior Business Applications Analyst - Wellness & RentCafe - REMOTE (UK) - Yardi RentCafe experience preferred
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience with Yardi and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at Welltower. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you've added value in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Welltower
✨Know Your Yardi Inside Out
Since Welltower prefers candidates with Yardi RentCafe experience, make sure you brush up on your knowledge of the platform. Familiarise yourself with its modules and functionalities, and be ready to discuss how you've used it in past roles or how you would approach its implementation.
✨Showcase Your Cross-Functional Skills
This role requires collaboration across various teams. Prepare examples of how you've successfully worked with different departments in previous jobs. Highlight your ability to engage stakeholders and streamline processes, as this will resonate well with their focus on operational efficiencies.
✨Demonstrate Your Project Management Prowess
With a strong emphasis on project management and agile practices, be ready to share specific instances where you've led projects or contributed to successful implementations. Discuss any relevant certifications you hold, like Agile or PMP, and how they’ve helped you manage complex tasks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you've had to mitigate risks or resolve conflicts. Practising these responses will help you convey your proactive mindset and readiness to tackle the demands of a fast-paced environment.
