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- Tasks: Join us as a Senior Business Applications Analyst, optimising our Yardi CRM and RentCafe modules.
- Company: Welltower is a leader in wellness-focused real estate, transforming senior living and healthcare infrastructure.
- Benefits: Enjoy competitive salary, generous PTO, stock purchase discounts, and tuition assistance.
- Why this job: Be part of a dynamic team shaping the future of healthcare infrastructure with innovative solutions.
- Qualifications: 4+ years in operations or technology implementation; Yardi CRM experience preferred.
- Other info: Remote role with opportunities for professional growth and collaboration across teams.
The predicted salary is between 48000 - 84000 £ per year.
WELLTOWER – REIMAGINE REAL ESTATE WITH US
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra:The only easy day was yesterday.
We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you\’re passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The Senior Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafe modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space.
To support this continued expansion, we’re hiring for multiple positions under this posting. We welcome qualified candidates to apply.
KEY RESPONSIBILITIES
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Provides expertise in designing and optimizing resident journeys, ensuring standardization
- Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
- Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
- Contributes to maintaining project plans and timelines
- Conducts comprehensive training to ensure proficient CRM and RentCafe system use
- Provides ongoing support addressing issues, and continuously optimizing workflows
- Collaborates with internal support teams to resolve challenges
- Implements quality assurance processes
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
- Establishes best practices and ensures solution delivery adheres to defined standards
- Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
OTHER DUTIES
Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
- Ability to manage portfolios of work
- Solid understanding of project management and agile practices, with the ability to teach and coach others
- Keen ability to engage and work with different teams
- Strong interpersonal, conflict management, and communications skills
- Effective documentation and reporting skills
Experience:
- At least 4 years of operations, financial, or technology implementation
- Strong understanding of customer journey design and best practices
- Proven experience working on complex CRM implementation projects
- Preferred experience with Yardi’s CRM, RentCafé and associated modules
- Project Management and Technical Support experience
- Experience planning and working on implementations of system changes in a SOX environment is preferred
Education:
- Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
- Agile, Six Sigma, or PMP certification strongly preferred
WHAT WE OFFER
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Pension Scheme + Profit Sharing Program
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more!https://welltower.com/newsroom/careers/
ABOUT WELLTOWER
Welltower Inc. (NYSE: WELL)an S&P 500 company, is the world\’s preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults inthe United States,United Kingdom, andCanada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments.Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – ourNorth Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
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Senior Business Applications Analyst - CRM - REMOTE (UK) - Yardi CRM experience required employer: Welltower
Contact Detail:
Welltower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Applications Analyst - CRM - REMOTE (UK) - Yardi CRM experience required
✨Tip Number 1
Familiarise yourself with Yardi CRM and RentCafe modules. Since these are crucial for the role, having a solid understanding of their functionalities will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees of Welltower or those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experience with project management and agile practices. Be ready to share specific examples of how you've successfully implemented technology solutions in previous roles.
✨Tip Number 4
Showcase your ability to work cross-functionally. Highlight any past experiences where you collaborated with different teams to achieve a common goal, as this is key for the position.
We think you need these skills to ace Senior Business Applications Analyst - CRM - REMOTE (UK) - Yardi CRM experience required
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with Yardi CRM and RentCafe. Use specific examples that demonstrate your skills in operations, project management, and customer journey design.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your background aligns with Welltower's mission and values, and provide examples of how you've successfully implemented CRM solutions in the past.
Showcase Your Skills: In your application, emphasise your project management skills and any certifications you hold, such as Agile or PMP. Highlight your ability to work cross-functionally and your experience in training and supporting teams.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Welltower
✨Showcase Your Yardi CRM Expertise
Since the role specifically requires Yardi CRM experience, be prepared to discuss your previous projects involving this software. Highlight any challenges you faced and how you overcame them, as well as the impact your work had on operational efficiencies.
✨Demonstrate Cross-Functional Collaboration
Welltower values teamwork across different departments. Prepare examples of how you've successfully collaborated with various teams in past roles, particularly in implementing technology solutions or optimising processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage complex projects. Think of specific scenarios where you had to navigate challenges, manage risks, or implement changes, and be ready to explain your thought process.
✨Emphasise Your Training and Support Skills
As the role involves conducting training and providing ongoing support, be ready to discuss your experience in these areas. Share how you've developed training materials or supported users in adopting new systems, and the positive outcomes that resulted.
