At a Glance
- Tasks: Oversee quality and operational initiatives in senior living communities across the UK.
- Company: Join Welltower, a leader in wellness-focused real estate and healthcare infrastructure.
- Benefits: Competitive salary, generous time off, stock purchase program, and tuition assistance.
- Other info: Expect around 60% travel and enjoy a fast-paced, collaborative work culture.
- Why this job: Shape the future of healthcare infrastructure while making a real impact on community wellbeing.
- Qualifications: 3 years of quality assurance experience in adult social care and a clinical background.
The predicted salary is between 36000 - 60000 £ per year.
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you’re passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The Operations & Quality Assessor is responsible for working with partner communities to oversee quality and operational initiatives. This position also participates in quality and operational initiatives across the UK portfolio and ensures compliance by operators with regulatory schemes governing the care homes.
KEY RESPONSIBILITIES
- Works with third-party operators to review the current care, quality, and operational position by reviewing statutory reports, KPI data, CQC reports, and any other relevant information.
- Undertakes in-person and remote quality monitoring/audit visits of Welltower registered care homes in line with the then-governing regulatory standards or guidance.
- Monitors performance across an assigned portfolio of locations and provides analysis of risks and trends to focus activity.
- Creates audit assessment reports following location visits that present clear findings and recommended action plans.
- Follows up with the operators to ensure implementation of corrective actions and performs re-visits on a risk-rated basis to address key risks to the company.
- Attends quarterly quality meetings with external and internal leadership to discuss care quality trends, CQC reports, and any other topic related to governance or clinical quality performance.
- Stays abreast of best practices and methodologies and communicates developments with operating partners’ quality and leadership teams.
- Supports and provides enhancements to the delivery of a quality assurance and clinical governance system that enables continuous improvement and positive resident outcomes.
- Provides transactional support as it relates to CQC registrations and regulatory structuring.
- Completes all registrations and updates for care homes for the Welltower operating companies and works in partnership with third-party operators to track and maintain proper registration of the homes and general managers.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Around 60% travel is expected for this role.
MINIMUM REQUIREMENTS
- A minimum of 3 years quality assurance experience in the adult social care sector is required.
- The ideal candidate has a clinical background and current NMC PIN.
- Experience and a sound knowledge of health and social care regulation is essential.
WHAT WE OFFER
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Pension Scheme + Profit Sharing Program
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more!
ABOUT WELLTOWER
Welltower, an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Operations & Quality Assessor employer: Welltower
Welltower is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to innovate and lead in the transformative field of senior living and wellness-focused real estate. With competitive salaries, generous benefits, and a commitment to professional growth, team members are encouraged to thrive in a fast-paced environment while making a meaningful impact on communities across the UK. Join us to be part of a purpose-driven organisation that values diversity and offers unique opportunities for personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Quality Assessor
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Welltower.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Welltower.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Welltower, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations & Quality Assessor
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Welltower.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Welltower.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Welltower. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Welltower. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Welltower
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Welltower’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
