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- Tasks: Oversee quality and operational initiatives in senior living communities across the UK.
- Company: Join Welltower, a leader in wellness-focused real estate and healthcare infrastructure.
- Benefits: Enjoy competitive salary, generous PTO, stock purchase options, and tuition assistance.
- Why this job: Make a real impact on healthcare infrastructure and improve lives in vibrant communities.
- Qualifications: 3 years of quality assurance experience in adult social care and a clinical background.
- Other info: Expect around 60% travel and thrive in a fast-paced, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you’re passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The Operations & Quality Assessor is responsible for working with partner communities to oversee quality and operational initiatives. This position also participates in quality and operational initiatives across the UK portfolio and ensures compliance by operators with regulatory schemes governing the care homes.
KEY RESPONSIBILITIES
- Works with third-party operators to review the current care, quality, and operational position by reviewing statutory reports, KPI data, CQC reports, and any other relevant information.
- Undertakes in-person and remote quality monitoring/audit visits of Welltower registered care homes in line with the then-governing regulatory standards or guidance.
- Monitors performance across an assigned portfolio of locations and provides analysis of risks and trends to focus activity.
- Creates audit assessment reports following location visits that present clear findings and recommended action plans.
- Follows up with the operators to ensure implementation of corrective actions and performs re-visits on a risk-rated basis to address key risks to the company.
- Attends quarterly quality meetings with external and internal leadership to discuss care quality trends, CQC reports, and any other topic related to governance or clinical quality performance.
- Stays abreast of best practices and methodologies and communicates developments with operating partners’ quality and leadership teams.
- Supports and provides enhancements to the delivery of a quality assurance and clinical governance system that enables continuous improvement and positive resident outcomes.
- Provides transactional support as it relates to CQC registrations and regulatory structuring.
- Completes all registrations and updates for care homes for the Welltower operating companies and works in partnership with third-party operators to track and maintain proper registration of the homes and general managers.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Around 60% travel is expected for this role.
MINIMUM REQUIREMENTS
- A minimum of 3 years quality assurance experience in the adult social care sector is required.
- The ideal candidate has a clinical background and current NMC PIN.
- Experience and a sound knowledge of health and social care regulation is essential.
WHAT WE OFFER
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Pension Scheme + Profit Sharing Program
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more!
ABOUT WELLTOWER
Welltower, an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Operations & Quality Assessor in London employer: Welltower
Contact Detail:
Welltower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Quality Assessor in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Welltower. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Welltower’s values and recent projects. Show us how your experience aligns with our mission of transforming senior living and wellness-focused real estate.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for quality assurance and healthcare!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get a feel for our culture and values while you’re at it.
We think you need these skills to ace Operations & Quality Assessor in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for quality assurance and healthcare shine through. We want to see how your values align with our mission of transforming senior living and wellness-focused real estate.
Be Specific: Use specific examples from your experience that demonstrate your skills in quality assurance and compliance. We love it when you can back up your claims with real-life situations that showcase your expertise.
Tailor Your Application: Make sure to tailor your application to the Operations & Quality Assessor role. Highlight relevant experiences and skills that match the job description, so we can see why you're the perfect fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Welltower.
How to prepare for a job interview at Welltower
✨Know Your Stuff
Before the interview, dive deep into Welltower's mission and values. Understand their approach to senior living and wellness-focused real estate. Being able to discuss how your experience aligns with their goals will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Highlight your quality assurance experience in the adult social care sector. Be ready to discuss specific examples of how you've implemented quality initiatives or improved compliance in previous roles. This will demonstrate your capability to handle the responsibilities of the Operations & Quality Assessor position.
✨Ask Insightful Questions
Prepare thoughtful questions about Welltower's governance program and how they measure success in their communities. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values.
✨Embrace the Challenge
Welltower values bold thinkers who thrive on challenges. During the interview, share instances where you've tackled complex problems or led initiatives that required innovative thinking. This will resonate with their mantra and highlight your fit for the role.
