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- Tasks: Join us in optimising CRM systems and enhancing operational efficiencies.
- Company: Welltower, a leader in wellness-focused real estate.
- Benefits: Competitive salary, generous PTO, stock purchase discounts, and tuition assistance.
- Why this job: Shape the future of healthcare infrastructure while working remotely.
- Qualifications: Experience in CRM implementation and strong project management skills.
- Other info: Dynamic team culture with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
WELLTOWER – REIMAGINE REAL ESTATE WITH US
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you\’re passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafé modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
KEY RESPONSIBILITIES
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Provides expertise in designing and optimizing resident journeys, ensuring standardization
- Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
- Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
- Contributes to maintaining project plans and timelines
- Conducts comprehensive training to ensure proficient CRM and RentCafe system use
- Provides ongoing support addressing issues, and continuously optimizing workflows
- Collaborates with internal support teams to resolve challenges
- Implements quality assurance processes
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
- Establishes best practices and ensures solution delivery adheres to defined standards
- Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
OTHER DUTIES
Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
- Ability to manage portfolios of work
- Solid understanding of project management and agile practices, with the ability to teach and coach others
- Keen ability to engage and work with different teams
- Strong interpersonal, conflict management, and communications skills
- Effective documentation and reporting skills
Experience:
- At least 4 years of operations, financial, or technology implementation
- Strong understanding of customer journey design and best practices
- Proven experience working on complex CRM implementation projects
- Preferred experience with Yardi’s CRM, RentCafé and associated modules
- Project Management and Technical Support experience
- Experience planning and working on implementations of system changes in a SOX environment is preferred
Education:
- Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
- Agile, Six Sigma, or PMP certification strongly preferred
Employment is contingent upon the successful completion of a background check, and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Pension Scheme + Profit Sharing Program
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more! https://welltower.com/newsroom/careers/
ABOUT WELLTOWER
Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world\’s preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
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Business Applications Analyst, CRM - Yardi CRM experience highly preferred - REMOTE (UK) employer: Welltower
Contact Detail:
Welltower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Applications Analyst, CRM - Yardi CRM experience highly preferred - REMOTE (UK)
✨Tip Number 1
Network like a pro! Reach out to current employees at Welltower on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching Welltower’s culture and values. Think about how your skills align with their mission of transforming senior living. Be ready to share specific examples of how you’ve tackled challenges in previous roles.
✨Tip Number 3
Show off your Yardi CRM knowledge! If you’ve got experience with it, be sure to highlight that during your conversations. If not, brush up on the basics and be prepared to discuss how you’d approach learning it quickly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Welltower team.
We think you need these skills to ace Business Applications Analyst, CRM - Yardi CRM experience highly preferred - REMOTE (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Applications Analyst role. Highlight your experience with Yardi CRM and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming senior living and how your background makes you a great fit for our team. Keep it engaging and personal—let us get to know you!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled challenges or improved processes. We love candidates who can think independently and embrace complexity, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our ambitious team at Welltower!
How to prepare for a job interview at Welltower
✨Know Your Yardi CRM Inside Out
Since Welltower is looking for someone with Yardi CRM experience, make sure you brush up on its features and functionalities. Familiarise yourself with how it can optimise resident journeys and streamline sales processes. Be ready to discuss specific examples of how you've used Yardi in past roles.
✨Showcase Your Project Management Skills
This role requires a solid understanding of project management and agile practices. Prepare to share your experiences managing complex projects, especially in a high-demand environment. Highlight any relevant certifications like Agile or PMP to demonstrate your expertise.
✨Demonstrate Cross-Functional Collaboration
Welltower values teamwork across different departments. Think of instances where you've successfully collaborated with various teams to achieve a common goal. Be prepared to discuss how you navigated challenges and ensured effective communication among stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle real-world situations. Practice articulating your thought process when faced with challenges, such as optimising workflows or addressing issues within a CRM system. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
