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- Tasks: Provide top-notch support for Yardi Senior product users and troubleshoot technical issues.
- Company: Join Welltower, a leader in wellness-focused real estate and healthcare infrastructure.
- Benefits: Enjoy competitive salary, generous PTO, stock purchase options, and professional growth opportunities.
- Why this job: Be part of a dynamic team transforming senior living and making a real impact.
- Qualifications: 3+ years in help desk roles with Yardi product experience preferred.
- Other info: Fast-paced environment with endless opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Support, Help Desk role at Welltower™ Inc. (NYSE:WELL).
Welltower is transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
About The Role
The Support, Yardi Help Desk is an experienced and dynamic team player who will be on the front line of support for stakeholders using the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to troubleshoot and resolve technical issues, answer stakeholder inquiries, and ensure requests are resolved timely and effectively. The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
Key Responsibilities
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives.
- Respond to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat.
- Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction.
- Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk).
- Ensure all tickets are followed up on, updated regularly, and resolved in a timely manner.
- Guide stakeholders through platform features, offer solutions to common problems, and provide training or advice to improve their use of the Yardi Senior product suite.
- Stay up to date on new features and product updates within the Yardi Senior product suite to maintain a high level of technical knowledge and service excellence.
- Strive to meet or exceed service level agreements (SLAs) for ticket resolution, response time, and customer satisfaction.
- Collaborate with internal support teams to resolve challenges.
- Understand and foster cross-program and cross-functional dependencies to champion execution success and maximize value capture.
- Develop regular and thorough status communications for senior leadership and stakeholders.
- Anticipate and mitigate risks, dependencies, and impediments to facilitate resolutions.
Minimum Requirements
Skills / Specialized Knowledge
- Ability to manage portfolios of work.
- Solid understanding of project management and agile practices, with the ability to teach and coach others.
- Keen ability to engage and work with different teams.
- Strong interpersonal, conflict management, and communications skills.
- Effective documentation and reporting skills.
Experience
- At least 3 years of experience in help desk or customer service support roles, preferably within a SaaS or senior housing software environment.
- At least 1 year of Yardi product suite technical experience.
- Strong knowledge of the Yardi Senior product suite is highly preferred.
- Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk).
- Basic troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems.
- Familiarity with property management software (Yardi) or experience in the senior housing industry is a plus.
- Project Management and Technical Support experience.
Education
- Relevant certifications (ITIL, Help Desk Management) are a plus.
- Agile, Six Sigma, or PMP certification strongly preferred.
What We Offer
- Competitive Base Salary + Annual Bonus.
- Generous Paid Time Off and Holidays.
- Employee Stock Purchase Program – purchase shares at a 15% discount.
- Pension Scheme + Profit Sharing Program.
- Tuition Assistance Program.
- Comprehensive and progressive Medical/Dental/Vision options.
- Professional Growth And much more!
About Welltower
Welltower® Inc. (NYSE: WELL) is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada.
Support, Help Desk - REMOTE (UK) - Yardi property management technical experience required employer: Welltower™ Inc. (NYSE:WELL)
Contact Detail:
Welltower™ Inc. (NYSE:WELL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support, Help Desk - REMOTE (UK) - Yardi property management technical experience required
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and tech space. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research Welltower and understand their mission in transforming senior living. Be ready to discuss how your Yardi experience aligns with their goals and how you can contribute to their ambitious culture.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to thrive in a high-demand environment like Welltower's.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Welltower team and ready to make an impact.
We think you need these skills to ace Support, Help Desk - REMOTE (UK) - Yardi property management technical experience required
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your Yardi experience and how it aligns with the role. We want to see how your skills can help us transform senior living!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and resolve challenges effectively!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for key achievements and make it easy for us to see why you’re a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and get you into our hiring process smoothly.
How to prepare for a job interview at Welltower™ Inc. (NYSE:WELL)
✨Know Your Yardi Inside Out
Make sure you brush up on your knowledge of the Yardi Senior product suite. Familiarise yourself with its features, common issues, and troubleshooting steps. This will not only help you answer questions confidently but also demonstrate your technical expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare to discuss your previous experiences in help desk or customer service roles. Think of specific examples where you resolved issues effectively or improved customer satisfaction. This will highlight your ability to thrive in a fast-paced environment and your commitment to delivering excellent support.
✨Practice Problem-Solving Scenarios
Anticipate potential technical problems that might arise with the Yardi platform and think through how you would approach solving them. Practising these scenarios can help you articulate your thought process clearly during the interview, showcasing your analytical skills and ability to work under pressure.
✨Engage with the Company Culture
Research Welltower’s mission and values, and be ready to discuss how your personal values align with theirs. Showing that you understand their culture and are excited about contributing to their goals will set you apart as a candidate who is genuinely interested in the role.
