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For Companies At a Glance
- Tasks: Join a dynamic team to implement and support Yardi CRM and RentCafe modules.
- Company: Welltower Inc. is transforming senior living and wellness-focused real estate.
- Benefits: Enjoy competitive salary, generous PTO, stock purchase options, and tuition assistance.
- Why this job: Make a real impact in healthcare infrastructure while growing your career.
- Qualifications: 4+ years in operations or technology implementation; Yardi CRM experience preferred.
- Other info: Fast-paced, collaborative culture with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Senior Business Applications Analyst – CRM – REMOTE (UK) – Yardi CRM experience required
Join to apply for the Senior Business Applications Analyst – CRM – REMOTE (UK) – Yardi CRM experience required role at Welltower Inc. (NYSE:WELL)
WELLTOWER – REIMAGINE REAL ESTATE WITH US. At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious — guided by our mantra: The only easy day was yesterday. We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you\\\’re passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
About The Role
The Senior Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafe modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy. Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space. To support this continued expansion, we’re hiring for multiple positions under this posting. We welcome qualified candidates to apply.
Responsibilities
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Provides expertise in designing and optimizing resident journeys, ensuring standardization
- Works with the Yardi Implementation team and third-party data consultants in the execution of the CRM and RentCafe modules
- Collaborates with AVP, Operations in the development and implementation of training programs across multiple mediums
- Maintains project plans and timelines
- Conducts comprehensive training to ensure proficient CRM and RentCafe system use
- Provides ongoing support addressing issues and continuously optimizing workflows
- Collaborates with internal support teams to resolve challenges
- Implements quality assurance processes
- Fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
- Establishes best practices and ensures solution deliveries adhere to defined standards
- Manages to business case or approved budget by controlling spend while generating value or ROI
- Develops regular status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
Qualifications
Minimum Requirements
- Skills / Specialized Knowledge:
- Ability to manage portfolios of work
- Solid understanding of project management and agile practices, with the ability to teach and coach others
- Keen ability to engage and work with different teams
- Strong interpersonal, conflict management, and communications skills
- Effective documentation and reporting skills
- Experience:
- At least 4 years of operations, financial, or technology implementation
- Strong understanding of customer journey design and best practices
- Proven experience working on complex CRM implementation projects
- Preferred experience with Yardi’s CRM, RentCafe and associated modules
- Project Management and Technical Support experience
- Experience planning and working on implementations of system changes in a SOX environment is preferred
- Education:
- Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
- Agile, Six Sigma, or PMP certification strongly preferred
What We Offer
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Pension Scheme + Profit Sharing Program
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more
About Welltower
Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world\\\’s preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care. Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture. Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
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Senior Business Applications Analyst - CRM - REMOTE (UK) - Yardi CRM experience required employer: Welltower™ Inc. (NYSE:WELL)
Contact Detail:
Welltower™ Inc. (NYSE:WELL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Applications Analyst - CRM - REMOTE (UK) - Yardi CRM experience required
✨Network Like a Pro
Get out there and connect with people in the industry! Attend virtual meetups, webinars, or even local events if you can. Building relationships can open doors to opportunities that aren’t even advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how your Yardi CRM experience has made a difference in past roles. Let them see the value you can bring to their team.
✨Prepare for the Interview
Do your homework on Welltower and its culture. Think about how your skills align with their mission of transforming senior living. Prepare questions that show you’re genuinely interested in their work and how you can contribute.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Welltower team.
We think you need these skills to ace Senior Business Applications Analyst - CRM - REMOTE (UK) - Yardi CRM experience required
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your Yardi CRM experience and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for transforming healthcare infrastructure and how you can contribute to our mission at Welltower. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you've improved processes or delivered value in previous roles. We love numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Welltower™ Inc. (NYSE:WELL)
✨Know Your Yardi CRM Inside Out
Make sure you brush up on your Yardi CRM knowledge before the interview. Be prepared to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the software, but that you can leverage it effectively to improve operational efficiencies.
✨Showcase Your Cross-Functional Collaboration Skills
Welltower values teamwork, so be ready to share examples of how you've successfully worked with different teams in previous positions. Highlight any experiences where you streamlined processes or improved communication between departments, as this aligns with their focus on collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges related to CRM implementation or project management. Think through potential scenarios and how you would approach them, especially in a high-demand environment. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Communicate Your Passion for Healthcare Infrastructure
Welltower is looking for candidates who are passionate about transforming healthcare infrastructure. Be ready to discuss why this field excites you and how your background aligns with their mission. Showing genuine enthusiasm can set you apart from other candidates.