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- Tasks: Support and optimise Yardi CRM and RentCafé modules to enhance operational efficiency.
- Company: Join Welltower, a leader in residential wellness and healthcare infrastructure.
- Benefits: Enjoy competitive salary, generous PTO, stock purchase options, and tuition assistance.
- Why this job: Make a real impact in a fast-paced, collaborative environment focused on innovation.
- Qualifications: 4+ years in operations or technology implementation; Yardi CRM experience preferred.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Business Applications Analyst, CRM – Yardi CRM experience highly preferred – REMOTE (UK)
Welltower is a global leader in residential wellness and healthcare infrastructure. We create vibrant, purpose‑driven communities where housing, healthcare, and hospitality converge. Our culture is fast‑paced, collaborative, and ambitious, guided by our mantra: The only easy day was yesterday.
About The Role
The Analyst, Operations – Business Applications is a dynamic team player who plays a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafé modules. The ideal candidate works cross‑functionally to streamline the sales process and improve operational efficiencies. The role requires working within a high‑demand, performance‑driven environment that focuses on implementing scalable solutions aligned with the company’s overall business strategy.
Key Responsibilities
- Develop and leverage relationships with internal and external stakeholders to meet strategic business objectives
- Provide expertise in designing and optimizing resident journeys, ensuring standardization
- Work closely with the Yardi Implementation team and third‑party data consultants in the execution of the CRM and RentCafé modules
- Work closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
- Contribute to maintaining project plans and timelines
- Conduct comprehensive training to ensure proficient CRM and RentCafé system use
- Provide ongoing support addressing issues and continuously optimizing workflows
- Collaborate with internal support teams to resolve challenges
- Implement quality assurance processes
- Understand and foster cross‑program and cross‑functional dependencies to champion execution success and maximize value capture
- Establish best practices and ensure solution delivery adheres to defined standards
- Manage business case or approved budget by controlling spend related to one‑time and recurring costs while generating value or earnings by driving ROI
- Develop regular and thorough status communications for senior leadership and stakeholders
- Anticipate and mitigate risks, dependencies, and impediments to facilitate resolutions
Minimum Requirements
Skills / Specialized Knowledge
- Ability to manage portfolios of work
- Solid understanding of project management and agile practices, with the ability to teach and coach others
- Keen ability to engage and work with different teams
- Strong interpersonal, conflict management, and communications skills
- Effective documentation and reporting skills
Experience
- At least 4 years of operations, financial, or technology implementation
- Strong understanding of customer journey design and best practices
- Proven experience working on complex CRM implementation projects
- Preferred experience with Yardi’s CRM, RentCafé and associated modules
- Project Management and Technical Support experience
- Experience planning and working on implementations of system changes in a SOX environment is preferred
Education
- Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
- Agile, Six Sigma, or PMP certification strongly preferred
Travel
Out‑of‑area and overnight travel should be expected as outlined in specific projects for which this role will engage.
What We Offer
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Pension Scheme + Profit Sharing Program
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more! https://welltower.com/newsroom/careers/
About Welltower
Welltower® Inc. (NYSE: WELL) is the world’s preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ seniors and wellness housing communities spans the United States, United Kingdom, and Canada. We deliver quality care through a disciplined capital allocation approach, data‑science platform, and superior operating results. Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people.
Employment is contingent upon the successful completion of a background check, and verification of employment, education, and other credentials relevant to the position.
EEO/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
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Business Applications Analyst, CRM - Yardi CRM experience highly preferred - REMOTE (UK) employer: Welltower™ Inc. (NYSE:WELL)
Contact Detail:
Welltower™ Inc. (NYSE:WELL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Applications Analyst, CRM - Yardi CRM experience highly preferred - REMOTE (UK)
✨Network Like a Pro
Get out there and connect with people in the industry! Attend virtual meetups, webinars, or even local events if you can. Building relationships can open doors to opportunities that aren’t even advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've used Yardi CRM or similar tools to improve processes. We want to see your expertise in action!
✨Tailor Your Approach
Every company is different, so make sure you understand Welltower’s culture and values. When you’re networking or interviewing, align your experiences with their mission of creating vibrant communities. It shows you’re a great fit!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Welltower team.
We think you need these skills to ace Business Applications Analyst, CRM - Yardi CRM experience highly preferred - REMOTE (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Applications Analyst role. Highlight your experience with Yardi CRM and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of customer journey design!
Showcase Your Soft Skills: We value strong interpersonal and communication skills, so be sure to highlight these in your application. Share examples of how you've successfully collaborated with teams or resolved conflicts in past roles.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Welltower™ Inc. (NYSE:WELL)
✨Know Your Yardi CRM Inside Out
Since Yardi CRM experience is highly preferred, make sure you brush up on its features and functionalities. Familiarise yourself with how it integrates into sales processes and operational efficiencies. Be ready to discuss specific examples of how you've used Yardi in past roles.
✨Showcase Your Project Management Skills
This role requires a solid understanding of project management and agile practices. Prepare to share your experiences managing complex projects, especially in a high-demand environment. Highlight any relevant certifications like Agile or PMP to demonstrate your expertise.
✨Demonstrate Your Interpersonal Skills
As a Business Applications Analyst, you'll need to engage with various teams and stakeholders. Think of examples where you've successfully navigated conflicts or built strong relationships. This will show that you can thrive in a collaborative culture like Welltower's.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Prepare scenarios where you've optimised workflows or implemented quality assurance processes. This will help you illustrate your proactive approach to driving ROI and maximising value capture.