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- Tasks: Join us as a Business Applications Analyst to enhance our CRM systems and streamline operations.
- Company: Welltower is a leading wellness and healthcare infrastructure company with a diverse portfolio.
- Benefits: Enjoy flexible schedules, competitive salaries, generous PTO, and employee stock purchase options.
- Why this job: Be part of a dynamic team making a real impact in the healthcare sector while developing your skills.
- Qualifications: 4+ years in operations or technology implementation; experience with CRM systems preferred.
- Other info: Remote work options available on Fridays; must pass a pre-employment drug screen.
The predicted salary is between 36000 - 60000 £ per year.
SUMMARY
The Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafé modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance-driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
KEY RESPONSIBILITIES
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives.
- Provides expertise in designing and optimizing resident journeys, ensuring standardization.
- Works closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules.
- Collaborates with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums.
- Contributes to maintaining project plans and timelines.
- Conducts comprehensive training to ensure proficient CRM and RentCafe system use.
- Provides ongoing support addressing issues, and continuously optimizing workflows.
- Collaborates with internal support teams to resolve challenges.
- Implements quality assurance processes.
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture.
- Establishes best practices and ensures solution delivery adheres to defined standards.
- Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI.
- Develops regular and thorough status communications for senior leadership and stakeholders.
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions.
OTHER DUTIES
Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
- Ability to manage portfolios of work.
- Solid understanding of project management and agile practices, with the ability to teach and coach others.
- Keen ability to engage and work with different teams.
- Strong interpersonal, conflict management, and communications skills.
- Effective documentation and reporting skills.
Experience:
- At least 4 years of operations, financial, or technology implementation.
- Strong understanding of customer journey design and best practices.
- Proven experience working on complex CRM implementation projects.
- Preferred experience with Yardi’s CRM, RentCafé and associated modules.
- Project Management and Technical Support experience.
- Experience planning and working on implementations of system changes in a SOX environment is preferred.
Education:
- Bachelor’s degree in accounting, finance, marketing, or a related field is preferred.
- Agile, Six Sigma, or PMP certification strongly preferred.
WHAT WE OFFER
- Flexible schedule: Monday-Thursday in office, Friday’s optional to work remote.
- Competitive Base Salary + Annual Bonus.
- Generous Paid Time Off and Holidays.
- Pension Scheme + Profit Sharing Program.
- Tuition Assistance Program.
- Employee Stock Purchase Program – purchase shares at a 15% discount.
- Comprehensive and progressive Medical/Dental/Vision options.
Applicants must be able to pass a pre-employment drug screen.
ABOUT WELLTOWER
Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet.
Business Applications Analyst - CRM - REMOTE (UK) employer: Welltower™ Inc. (NYSE:WELL)
Contact Detail:
Welltower™ Inc. (NYSE:WELL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Applications Analyst - CRM - REMOTE (UK)
✨Tip Number 1
Familiarise yourself with Yardi's CRM and RentCafé modules. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Welltower or those who have experience with similar roles. Engaging in conversations can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Brush up on your project management skills, especially agile practices. Being able to discuss your experience in managing complex projects will set you apart, as this is a key requirement for the position.
✨Tip Number 4
Prepare to discuss how you've optimised workflows in previous roles. Providing specific examples of how you've improved operational efficiencies will showcase your ability to contribute to Welltower’s objectives.
We think you need these skills to ace Business Applications Analyst - CRM - REMOTE (UK)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Business Applications Analyst position. Tailor your application to highlight relevant experience in CRM systems, particularly Yardi and RentCafé.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with CRM implementations and project management. Use specific examples that demonstrate your ability to manage portfolios of work and improve operational efficiencies.
Showcase Your Skills: Make sure to showcase your interpersonal, conflict management, and communication skills in your application. These are crucial for collaborating with various teams and stakeholders as mentioned in the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background to the key responsibilities of the role. Discuss how your skills align with Welltower's goals and how you can contribute to their success in implementing scalable solutions.
How to prepare for a job interview at Welltower™ Inc. (NYSE:WELL)
✨Understand the CRM Landscape
Familiarise yourself with Yardi's CRM and RentCafé modules before the interview. Being able to discuss your understanding of these systems and how they can improve operational efficiencies will show your preparedness and genuine interest in the role.
✨Showcase Your Project Management Skills
Highlight your experience with project management and agile practices. Be ready to provide examples of how you've successfully managed complex projects, particularly in a technology implementation context, as this is crucial for the role.
✨Demonstrate Interpersonal Skills
Since the role involves working cross-functionally, be prepared to discuss how you've effectively engaged with different teams in the past. Share specific instances where your communication and conflict management skills made a positive impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of scenarios where you've had to anticipate risks or mitigate issues during a project, and be ready to explain your thought process and outcomes.
