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- Tasks: Provide top-notch support for Yardi users, troubleshooting and resolving technical issues.
- Company: Join Welltower, a leading wellness and healthcare infrastructure company with a vibrant community focus.
- Benefits: Enjoy remote work, competitive salary, generous PTO, and employee stock purchase options.
- Why this job: Be part of a dynamic team making a real impact in senior housing and wellness.
- Qualifications: 3+ years in help desk roles, 1+ year with Yardi products, strong communication skills required.
- Other info: Opportunity for professional growth and a chance to work in a unique corporate culture.
The predicted salary is between 30000 - 42000 £ per year.
Support, Help Desk – REMOTE (UK) – Yardi property management technical experience required
Join to apply for the Support, Help Desk – REMOTE (UK) – Yardi property management technical experience required role at Welltower Inc. (NYSE:WELL)
Support, Help Desk – REMOTE (UK) – Yardi property management technical experience required
Join to apply for the Support, Help Desk – REMOTE (UK) – Yardi property management technical experience required role at Welltower Inc. (NYSE:WELL)
Summary
The Support, Yardi Help Desk is an experienced and dynamic team player who will be on the front line of support for stakeholders using the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to troubleshoot and resolve technical issues, answer stakeholder inquiries, and ensure requests are resolved timely and effectively. The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
Summary
The Support, Yardi Help Desk is an experienced and dynamic team player who will be on the front line of support for stakeholders using the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to troubleshoot and resolve technical issues, answer stakeholder inquiries, and ensure requests are resolved timely and effectively. The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space.
To support this continued expansion, we’re hiring for multiple positions under this posting. We welcome qualified candidates to apply.
Key Responsibilities
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Respond to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat
- Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction
- Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk)
- Ensure all tickets are followed up on, updated regularly, and resolved in a timely manner.
- Guides stakeholders through platform features, offer solutions to common problems, and provide training or advice to improve their use of the Yardi Senior product suite
- Stays up to date on new features and product updates within the Yardi Senior product suite to maintain a high level of technical knowledge and service excellence
- Strives to meet or exceed service level agreements (SLAs) for ticket resolution, response time, and customer satisfaction
- Collaborates with internal support teams to resolve challenges
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
Other Duties
Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
Minimum Requirements
Skills / Specialized Knowledge:
- Ability to manage portfolios of work
- Solid understanding of project management and agile practices, with the ability to teach and coach others
- Keen ability to engage and work with different teams
- Strong interpersonal, conflict management, and communications skills
- Effective documentation and reporting skills
Experience
- At least 3 years of experience in help desk or customer service support roles, preferably within a SaaS or senior housing software environment
- At least 1 year of Yardi product suite technical experience
- Strong knowledge of the Yardi Senior product suite is highly preferred
- Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
- Basic troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
- Familiarity with property management software (Yardi) or experience in the senior housing industry is a plus
- Project Management and Technical Support experience
Education
- Relevant certifications (ITIL, Help Desk Management) are a plus
- Agile, Six Sigma, or PMP certification strongly preferred
Applicants must be able to pass a pre-employment drug screen.
What We Offer
- Competitive Base Salary + Annual Bonus
- Professional Growth
- Generous Paid Time Off and Holidays
- Pension Scheme + Profit Sharing Program
- Tuition Assistance Program
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Comprehensive and progressive Medical/Dental/Vision options
- And much more! https://welltower.com/newsroom/careers/
About Welltower
Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world\’s preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
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Support, Help Desk - REMOTE (UK) - Yardi experience required employer: Welltower™ Inc. (NYSE:WELL)
Contact Detail:
Welltower™ Inc. (NYSE:WELL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support, Help Desk - REMOTE (UK) - Yardi experience required
✨Tip Number 1
Familiarise yourself with the Yardi Senior product suite. Since this role specifically requires Yardi experience, understanding its features and functionalities will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss how you've resolved technical issues in the past, as this is a key responsibility of the role.
✨Tip Number 3
Network with current or former employees of Welltower or those in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Stay updated on industry trends related to property management software. Showing that you're knowledgeable about the latest developments can demonstrate your commitment and passion for the field.
We think you need these skills to ace Support, Help Desk - REMOTE (UK) - Yardi experience required
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with the Yardi product suite. Detail specific instances where you've used it to troubleshoot or resolve issues, as this is a key requirement for the role.
Showcase Customer Service Skills: Since this position involves direct support for stakeholders, illustrate your customer service skills. Provide examples of how you've successfully managed inquiries and resolved technical issues in previous roles.
Tailor Your CV: Customise your CV to align with the job description. Use keywords from the posting, such as 'help desk', 'technical support', and 'ticketing systems', to ensure your application stands out to recruiters.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're a great fit for the role. Mention your passion for technology and customer service, and how your background aligns with Welltower's mission and values.
How to prepare for a job interview at Welltower™ Inc. (NYSE:WELL)
✨Know Your Yardi Inside Out
Since the role requires Yardi property management technical experience, make sure you brush up on all the features and functionalities of the Yardi Senior product suite. Be prepared to discuss specific scenarios where you've used Yardi to solve problems or improve processes.
✨Demonstrate Your Troubleshooting Skills
The interviewers will likely want to see how you approach problem-solving. Prepare to walk them through your troubleshooting process for common technical issues related to Yardi. Use examples from your past experiences to illustrate your methodical approach.
✨Showcase Your Communication Skills
As a Help Desk Support role, effective communication is key. Practice explaining complex technical concepts in simple terms. You might be asked to role-play a scenario where you need to guide a stakeholder through a technical issue, so be ready to demonstrate your interpersonal skills.
✨Familiarise Yourself with Help Desk Tools
Since the job involves using help desk platforms like JIRA, ServiceNow, or Zendesk, it’s beneficial to have a basic understanding of these tools. If you have experience with any of them, be sure to mention it, and if not, do a bit of research to understand their functionalities.
