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For Companies At a Glance
- Tasks: Join a dynamic team to implement and support CRM solutions.
- Company: Welltower is a leader in wellness-focused real estate, transforming senior living.
- Benefits: Enjoy competitive salary, generous PTO, stock purchase discounts, and tuition assistance.
- Why this job: Be part of a fast-paced culture that values innovation and long-term impact.
- Qualifications: 4+ years in operations or technology implementation; CRM experience preferred.
- Other info: Remote work opportunity with potential travel for specific projects.
The predicted salary is between 36000 - 60000 £ per year.
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you’re passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
About The Role
The Senior Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafe modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
Key Responsibilities
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives.
- Provides expertise in designing and optimizing resident journeys, ensuring standardization.
- Works closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafe modules.
- Contributes to maintaining project plans and timelines.
- Conducts comprehensive training to ensure proficient CRM and RentCafe system use.
- Provides ongoing support addressing issues, and continuously optimizing workflows.
- Collaborates with internal support teams to resolve challenges.
- Implements quality assurance processes.
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture.
- Establishes best practices and ensures solution delivery adheres to defined standards.
- Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI.
- Develops regular and thorough status communications for senior leadership and stakeholders.
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions.
Minimum Requirements
- Ability to manage portfolios of work.
- Solid understanding of project management and agile practices, with the ability to teach and coach others.
- Keen ability to engage and work with different teams.
- Strong interpersonal, conflict management, and communications skills.
- Effective documentation and reporting skills.
Experience
- At least 4 years of operations, financial, or technology implementation.
- Strong understanding of customer journey design and best practices.
- Proven experience working on complex CRM implementation projects.
- Preferred experience with Yardi’s CRM, RentCafe and associated modules.
- Project Management and Technical Support experience.
- Experience planning and working on implementations of system changes in a SOX environment is preferred.
Education
- Bachelor’s degree in accounting, finance, marketing, or a related field is preferred.
- Agile, Six Sigma, or PMP certification strongly preferred.
What We Offer
- Competitive Base Salary + Annual Bonus.
- Generous Paid Time Off and Holidays.
- Employee Stock Purchase Program – purchase shares at a 15% discount.
- Pension Scheme + Profit Sharing Program.
- Tuition Assistance Program.
- Comprehensive and progressive Medical/Dental/Vision options.
- Professional Growth.
- And much more!
Welltower Inc. (NYSE: WELL) is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet.
Senior Business Applications Analyst - CRM - REMOTE (UK) employer: Welltower™ Inc. (NYSE:WELL)
Contact Detail:
Welltower™ Inc. (NYSE:WELL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Applications Analyst - CRM - REMOTE (UK)
✨Tip Number 1
Familiarise yourself with Yardi CRM and RentCafe modules, as these are crucial for the role. Consider taking online courses or tutorials to deepen your understanding of these systems, which will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Welltower or similar companies. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss your experience with project management and agile practices. Be ready to share specific examples of how you've successfully managed complex projects, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your ability to work cross-functionally by preparing examples of past collaborations. Highlighting your interpersonal skills and conflict management abilities will demonstrate that you're a team player, which is essential for this position.
We think you need these skills to ace Senior Business Applications Analyst - CRM - REMOTE (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM systems, particularly with Yardi and RentCafe. Use specific examples that demonstrate your ability to manage complex projects and improve operational efficiencies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming senior living and wellness-focused real estate. Mention how your skills align with Welltower's mission and values, and provide examples of how you've successfully implemented CRM solutions in the past.
Highlight Relevant Skills: Emphasise your project management skills, especially if you have Agile or PMP certification. Discuss your experience in customer journey design and your ability to work cross-functionally, as these are key aspects of the role.
Showcase Your Communication Skills: Since the role involves collaboration with various stakeholders, highlight your strong interpersonal and communication skills. Provide examples of how you've effectively communicated project updates or resolved conflicts in previous roles.
How to prepare for a job interview at Welltower™ Inc. (NYSE:WELL)
✨Understand the Company Culture
Before your interview, take some time to research Welltower's culture and values. They emphasise a fast-paced, collaborative environment, so be prepared to discuss how you thrive in such settings and provide examples of your past experiences that align with their mantra.
✨Showcase Your CRM Expertise
Since the role focuses on Yardi CRM and RentCafe modules, make sure to highlight any relevant experience you have with these systems. Be ready to discuss specific projects where you've implemented or optimised CRM solutions, as this will demonstrate your capability to contribute effectively from day one.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work cross-functionally. Prepare scenarios where you've successfully navigated challenges or improved processes, particularly in high-demand environments, as this aligns with the responsibilities of the role.
✨Demonstrate Your Communication Skills
Strong interpersonal and communication skills are crucial for this position. Be prepared to discuss how you've effectively communicated with stakeholders in previous roles, especially when it comes to training and supporting teams in using new systems or processes.
