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- Tasks: Join us as a Business Applications Analyst, optimising CRM systems and enhancing sales processes.
- Company: Welltower is a leading wellness and healthcare infrastructure company with a diverse portfolio.
- Benefits: Enjoy flexible schedules, competitive salaries, generous PTO, and employee stock purchase options.
- Why this job: Be part of a dynamic team driving impactful solutions in a performance-driven environment.
- Qualifications: 4+ years in operations or technology implementation; experience with CRM systems preferred.
- Other info: Remote work available on Fridays; travel may be required for specific projects.
The predicted salary is between 36000 - 60000 £ per year.
Senior Business Applications Analyst – CRM
Job Category: Indiv Contributor-Slry
Requisition Number: SENIO002749
Posted: March 20, 2025
Employment Type: Full-Time
Locations
London, 000000, GBR
Description
SUMMARY
The Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafé modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance-driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
KEY RESPONSIBILITIES
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Provides expertise in designing and optimizing resident journeys, ensuring standardization
- Works closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
- Collaborates with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
- Contributes to maintaining project plans and timelines
- Conducts comprehensive training to ensure proficient CRM and RentCafe system use
- Provides ongoing support addressing issues, and continuously optimizing workflows
- Collaborates with internal support teams to resolve challenges
- Implements quality assurance processes
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
- Establishes best practices and ensures solution delivery adheres to defined standards
- Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
OTHER DUTIES
Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
- Ability to manage portfolios of work
- Solid understanding of project management and agile practices, with the ability to teach and coach others
- Keen ability to engage and work with different teams
- Strong interpersonal, conflict management, and communications skills
- Effective documentation and reporting skills
Experience:
- At least 4 years of operations, financial, or technology implementation
- Strong understanding of customer journey design and best practices
- Proven experience working on complex CRM implementation projects
- Preferred experience with Yardi’s CRM, RentCafé and associated modules
- Project Management and Technical Support experience
- Experience planning and working on implementations of system changes in a SOX environment is preferred
Education:
- Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
- Agile, Six Sigma, or PMP certification strongly preferred
WHAT WE OFFER
- Flexible schedule: Monday-Thursday in office, Friday’s optional to work remote
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Pension Scheme + Profit Sharing Program
- Tuition Assistance Program
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Comprehensive and progressive Medical/Dental/Vision options
Applicants must be able to pass a pre-employment drug screen.
ABOUT WELLTOWER
Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world\’s preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
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Business Applications Analyst - CRM - REMOTE (UK) employer: Welltower™ Inc. (NYSE:WELL)
Contact Detail:
Welltower™ Inc. (NYSE:WELL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Applications Analyst - CRM - REMOTE (UK)
✨Tip Number 1
Familiarise yourself with Yardi's CRM and RentCafe modules. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Welltower or those who have experience with Yardi implementations. They can provide valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Brush up on your project management skills, especially agile practices. Being able to discuss your experience in managing projects and leading teams will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've optimised workflows or improved operational efficiencies in previous roles. This will showcase your ability to contribute to Welltower's strategic objectives right from the start.
We think you need these skills to ace Business Applications Analyst - CRM - REMOTE (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM systems, particularly any work with Yardi or similar platforms. Emphasise your project management skills and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background makes you a perfect fit. Mention your experience in optimising customer journeys and your ability to work cross-functionally, as these are key aspects of the position.
Showcase Relevant Skills: Highlight your skills in documentation, reporting, and communication. Provide examples of how you've successfully managed projects or implemented solutions in previous roles, especially in high-demand environments.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Welltower™ Inc. (NYSE:WELL)
✨Understand the Role
Make sure you have a solid grasp of what a Business Applications Analyst does, especially in relation to CRM systems like Yardi and RentCafe. Familiarise yourself with the key responsibilities outlined in the job description, as this will help you tailor your answers during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience with CRM implementations and project management. Highlight specific projects where you've optimised workflows or improved operational efficiencies, as these examples will demonstrate your capability to meet the company's strategic objectives.
✨Demonstrate Interpersonal Skills
Since the role requires collaboration with various teams and stakeholders, be ready to share examples of how you've successfully engaged with different groups in past roles. Emphasise your conflict management and communication skills, as these are crucial for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current CRM challenges or future projects. This shows your genuine interest in the role and helps you understand how you can contribute to their success. It also gives you a chance to assess if the company culture aligns with your values.
