Senior Business Applications Analyst, CRM - REMOTE (UK) - Yardi CRM experience preferred

At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday. We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value.

Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.

ABOUT THE ROLE

The Senior Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafe modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.

KEY RESPONSIBILITIES

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives.
• Provides expertise in designing and optimizing resident journeys, ensuring standardization.
• Works closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules.
• Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums.
• Contributes to maintaining project plans and timelines.
• Conducts comprehensive training to ensure proficient CRM and RentCafe system use.
• Provides ongoing support addressing issues, and continuously optimizing workflows.
• Collaborates with internal support teams to resolve challenges.
• Implements quality assurance processes.
• Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture.
• Establishes best practices and ensures solution delivery adheres to defined standards.
• Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI.
• Develops regular and thorough status communications for senior leadership and stakeholders.
• Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions.

OTHER DUTIES

Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.

MINIMUM REQUIREMENTS

Skills / Specialized Knowledge:

• Ability to manage portfolios of work.
• Solid understanding of project management and agile practices, with the ability to teach and coach others.
• Keen ability to engage and work with different teams.
• Strong interpersonal, conflict management, and communications skills.
• Effective documentation and reporting skills.

Experience:

• At least 4 years of operations, financial, or technology implementation.
• Strong understanding of customer journey design and best practices.
• Proven experience working on complex CRM implementation projects.
• Preferred experience with Yardi’s CRM, RentCafé and associated modules.
• Project Management and Technical Support experience.
• Experience planning and working on implementations of system changes in a SOX environment is preferred.

Education:

• Bachelor’s degree in accounting, finance, marketing, or a related field is preferred.
• Agile, Six Sigma, or PMP certification strongly preferred.

WHAT WE OFFER

• Competitive Base Salary + Annual Bonus.
• Generous Paid Time Off and Holidays.
• Employee Stock Purchase Program – purchase shares at a 15% discount.
• Pension Scheme + Profit Sharing Program.
• Tuition Assistance Program.
• Comprehensive and progressive Medical/Dental/Vision options.
• Professional Growth.
• And much more!

ABOUT WELLTOWER

Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada.

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet.