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- Tasks: Oversee quality and operational initiatives in senior living communities across the UK.
- Company: Join Welltower, a leader in wellness-focused real estate and healthcare infrastructure.
- Benefits: Competitive salary, annual bonus, generous time off, and stock purchase options.
- Other info: Expect 60% travel and enjoy a fast-paced, collaborative work culture.
- Why this job: Shape the future of healthcare infrastructure while making a real impact on community wellbeing.
- Qualifications: 3 years of quality assurance experience in adult social care; knowledge of health regulations essential.
The predicted salary is between 40000 - 50000 £ per year.
WELLTOWER – REIMAGINE REAL ESTATE WITH US
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday. We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The Operations & Quality Assessor is responsible for working with partner communities to oversee quality and operational initiatives. This position also participates in quality and operational initiatives across the UK portfolio and ensures compliance by operators with regulatory schemes governing the care homes.
KEY RESPONSIBILITIES
- Works with third-party operators to review the current care, quality, and operational position by reviewing statutory reports, KPI data, CQC reports, and any other relevant information.
- Undertakes in-person and remote quality monitoring/audit visits of Welltower registered care homes in line with the then-governing regulatory standards or guidance.
- Monitors performance across an assigned portfolio of locations and provides analysis of risks and trends to focus activity.
- Creates audit assessment reports following location visits that present clear findings and recommended action plans.
- Follows up with the operators to ensure implementation of corrective actions and performs re-visits on a risk-rated basis to address key risks to the company.
- Attends quarterly quality meetings with external and internal leadership to discuss care quality trends, CQC reports, and any other topic related to governance or clinical quality performance.
- Stays abreast of best practices and methodologies and communicates developments with operating partners’ quality and leadership teams.
- Supports and provides enhancements to the delivery of a quality assurance and clinical governance system that enables continuous improvement and positive resident outcomes.
- Provides transactional support as it relates to CQC registrations and regulatory structuring.
- Completes all registrations and updates for care homes for the Welltower operating companies and works in partnership with third-party operators to track and maintain proper registration of the homes and general managers.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Around 60% travel is expected for this role.
MINIMUM REQUIREMENTS
- A minimum of 3 years quality assurance experience in the adult social care sector is required.
- A current NMC PIN & clinical background is desirable but not essential.
- Experience and a sound knowledge of health and social care regulation is essential.
WHAT WE OFFER
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Pension Scheme + Profit Sharing Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more!
ABOUT WELLTOWER
Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care. Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture. Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star. Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Operations & Quality Assessor employer: Welltower Careers
Contact Detail:
Welltower Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Quality Assessor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Welltower. A personal introduction can make all the difference when it comes to landing that interview.
✨Tip Number 2
Prepare for your interviews by researching Welltower’s values and recent projects. Show us how your experience aligns with our mission of transforming senior living and wellness-focused real estate.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for quality assurance and healthcare!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back!
We think you need these skills to ace Operations & Quality Assessor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations & Quality Assessor role. Highlight your experience in quality assurance and any relevant skills that align with Welltower's mission of transforming senior living.
Showcase Your Passion: Let your enthusiasm for healthcare infrastructure shine through! Share why you're excited about the opportunity to shape the future of care and how you can contribute to Welltower's vibrant communities.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your qualifications and experiences without having to sift through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands and shows us you’re serious about joining our team.
How to prepare for a job interview at Welltower Careers
✨Know Your Stuff
Before the interview, dive deep into Welltower's mission and values. Understand their approach to senior living and wellness-focused real estate. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Experience
Be ready to discuss your quality assurance experience in the adult social care sector. Prepare specific examples of how you've implemented quality initiatives or improved operational standards in previous roles. This will demonstrate your capability to handle the responsibilities of the Operations & Quality Assessor role.
✨Ask Insightful Questions
Prepare thoughtful questions about Welltower’s governance program and how they measure success in their care homes. This shows that you're not just interested in the job, but also in contributing to the company's long-term goals and understanding their challenges.
✨Embrace the Travel Aspect
Since the role involves around 60% travel, be prepared to discuss your flexibility and willingness to travel. Share any past experiences where travel was a key part of your job, highlighting how you managed it effectively while maintaining quality in your work.