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- Tasks: Support patients and healthcare professionals, enhancing relationships and ensuring user compliance.
- Company: Wellspect Healthcare, a global leader in innovative medical devices.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Join a mission-driven company focused on sustainability and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1,000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the world’s leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation, Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries and is part of Dentsply Sirona, the world’s largest manufacturer of professional dental technologies.
In this role you will support the team to enhance relationships, retain and assist with the growth of identified accounts.
- Home Support Calls for all new patient registrations to assist in retaining and improving user compliance rates.
- Running the Navina Support Line and making outbound support calls for Navina patients registered on to Select Home Delivery Service.
- Be a main point of contact for identified key customers – healthcare professionals, liaising between customer, Territory Sales Managers, Regional Sales Managers, Navina Specialists and the company nurses.
- Present Select service offering and Navina home support calls to Sales Team and key account customers (in the field or office).
- Accurately input patient order and product requirements.
- Develop relationships with patients, sales team and healthcare professionals.
- Manage Appliance User Review internal process and end of month audit requirements.
- Increase Wellspect Healthcare DAC patient nominations on Electronic Prescription Service.
- Report on a monthly basis to Management on Nurse Registrations and referrals, Navina Home Support Calls, Navina retention, Consumable Sales and EPS Nominations.
- Assist the Select Team with inbound calls and prescription processing during busy periods.
- Provide key account compliance reporting.
- Management and processing of requirements relating to product recalls – specifically Navina.
This is not an exhaustive list of duties and is subject to review on a regular basis.
Qualifications:
- Experience in dealing with customers via phone & e-mail to solve all queries.
- Experience of working in a Customer Service environment.
- Experience of managing sensitive and personal issues.
- Experience of creating & delivering presentations to internal and external customers.
Navina Care Specialist in Stonehouse employer: Wellspect HealthCare
Contact Detail:
Wellspect HealthCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Navina Care Specialist in Stonehouse
✨Tip Number 1
Get to know the company inside out! Research Wellspect Healthcare and their Navina product line. Understanding their mission and values will help you connect better during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and healthcare professionals, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your presentation skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. This can give you an edge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Wellspect team.
We think you need these skills to ace Navina Care Specialist in Stonehouse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Navina Care Specialist role. Highlight any relevant experience in customer service and your ability to manage sensitive issues. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping patients and how your background makes you a great fit for Wellspect Healthcare. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your written and verbal skills in your application. Whether it’s through your CV or cover letter, we want to see that you can convey information clearly and effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Wellspect HealthCare
✨Know Your Product Inside Out
Before the interview, make sure you understand Wellspect Healthcare's products, especially the Navina system. Familiarise yourself with its features, benefits, and how it helps patients. This knowledge will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since the role involves dealing with customers, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or improved user compliance rates. Highlight your ability to manage sensitive situations with empathy and professionalism.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, how would you handle a frustrated patient on the support line? Practising these scenarios can help you articulate your thought process and demonstrate your ability to think on your feet.
✨Demonstrate Your Teamwork Abilities
Wellspect values collaboration, so be ready to discuss how you've worked effectively in teams before. Share examples of how you liaised with different departments or professionals to achieve a common goal, particularly in a healthcare setting.
