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For Companies At a Glance
- Tasks: Support patients and healthcare professionals by managing customer accounts and resolving queries.
- Company: Join a leading healthcare company dedicated to improving lives.
- Benefits: Enjoy additional leave, company events, pension, and private medical insurance.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service with strong communication and problem-solving skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We’re looking for an experienced Customer Care Advisor with a passion to make a real difference. This role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions. This exciting and rewarding opportunity involves building and nurturing relationships with patients and Healthcare professionals to ensure seamless delivery of vital medical supplies, while delivering best outcomes for the patient and the business. This is achieved through compliance with internal procedures as well as external regulations.
Key responsibilities
- Responsible for taking inbound calls from: Patients, Carers, GP’s, GP surgeries and Healthcare Professionals
- Management of customer accounts / orders
- Processing and dispensing paper and electronic prescriptions
- Management of service and product complaints - through to resolution
- Making outbound calls to Patients, GP’s and Healthcare Professionals – Ensuring we focus on Customer Retention
Requirements
- Accurately input patient data and product requirements
- Develop relationships with patients, sales team and Healthcare professionals
- Manage courier queries relating to deliveries and collections
- Liaise with the warehouse team to ensure product fulfilment
- Attend on-going training to ensure knowledge and understanding of products, medical conditions, Anatomy and Physiology
- Assist with Product Recalls
- Sorts and files completed prescriptions in preparation for month end submission
The successful candidate will have
- Experience in dealing with customers via phone & e-mail to solve all queries
- Experience of working in Customer Service environment with high volume call rates
- Excellent skills with MS Office
- Good, clear, efficient and empathetic telephone manner
- Professional with proven ability to build appropriate relationships with customers and team members
- Demonstrable problem solving and decision making abilities
- Able to remain calm under pressure
- Results orientated
- Adaptable / willing to take on new tasks
- Able to prioritise workload/work to deadlines
- Displays initiative and enthusiasm for their role and company
- Confident and articulate
- Works well as part of a team
- Consistently meets Company standards, ethics and compliance requirements
Benefits
- Additional leave
- Company events
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.
Customer Care Advisor - maternity cover in Stonehouse employer: Wellspect HealthCare
Contact Detail:
Wellspect HealthCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor - maternity cover in Stonehouse
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DentsplySirona. Understand their values and how they impact customer care. This will help you connect your experience with what they’re looking for.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on being clear, empathetic, and efficient – just like you’d need to be with patients and healthcare professionals.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve resolved customer issues. Be ready to share these during your interview to demonstrate your ability to handle complaints effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email. It’s a great way to reiterate your interest in the role and remind them why you’d be a fantastic fit for their team.
We think you need these skills to ace Customer Care Advisor - maternity cover in Stonehouse
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can make a real difference!
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and healthcare professionals, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your empathetic telephone manner.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully resolved customer queries or complaints in the past. This will show us that you can handle the pressures of a high-volume call environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Wellspect HealthCare
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service skills and the specific needs of patients with continence conditions. Understanding the nuances of their experiences will help you connect better during the interview.
✨Showcase Your Empathy
During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you resolved issues with compassion and understanding, as this role requires a caring approach.
✨Familiarise Yourself with Compliance
Make sure you understand the importance of compliance in healthcare. Be prepared to discuss how you would handle sensitive information and adhere to regulations while managing customer accounts and orders.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview. Practice handling common customer queries or complaints, as this will showcase your problem-solving skills and ability to remain calm under pressure.
