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- Tasks: Support patients and healthcare professionals by managing customer accounts and resolving queries.
- Company: Wellspect Healthcare, a leader in innovative medical devices with a global presence.
- Benefits: Enjoy competitive pay, private medical insurance, and a supportive work environment.
- Other info: Join a dynamic team dedicated to improving patient care and enjoy great career growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service, excellent communication skills, and a problem-solving mindset.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1,000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the world’s leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation, Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries and is part of Dentsply Sirona, the world’s largest manufacturer of professional dental technologies.
We’re looking for an experienced Customer Care Advisor with a passion to make a real difference. This role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions. This exciting and rewarding opportunity involves building and nurturing relationships with patients and healthcare professionals to ensure seamless delivery of vital medical supplies while delivering best outcomes for the patient and the business. This is achieved through compliance with internal procedures as well as external regulations.
Key responsibilities:- Responsible for taking inbound calls from: Patients, Carers, GP’s, GP surgeries and Healthcare Professionals
- Management of customer accounts/orders
- Processing and dispensing paper and electronic prescriptions
- Management of service and product complaints - through to resolution
- Making outbound calls to Patients, GP’s and Healthcare Professionals – Ensuring we focus on Customer Retention
- Accurately input patient data and product requirements
- Develop relationships with patients, sales team and healthcare professionals
- Manage courier queries relating to deliveries and collections
- Liaise with the warehouse team to ensure product fulfilment
- Attend ongoing training to ensure knowledge and understanding of products, medical conditions, Anatomy and Physiology
- Assist with Product Recalls
- Sorts and files completed prescriptions in preparation for month end submission
- Experience in dealing with customers via phone & e-mail to solve all queries
- Experience of working in a Customer Service environment with high volume call rates
- Excellent skills with MS Office
- Good, clear, efficient and empathetic telephone manner
- Professional with proven ability to build appropriate relationships with customers and team members
- Demonstrable problem solving and decision making abilities
- Able to remain calm under pressure
- Results orientated
- Adaptable / willing to take on new tasks
- Able to prioritise workload/work to deadlines
- Displays initiative and enthusiasm for their role and company
- Confident and articulate
- Works well as part of a team
- Consistently meets Company standards, ethics and compliance requirements
- Company events
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.
Customer Care Advisor in Stonehouse employer: Wellspect HealthCare
Contact Detail:
Wellspect HealthCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Stonehouse
✨Tip Number 1
Get to know the company! Before your interview, dive into Wellspect's mission and values. Understanding their commitment to customer care and innovation will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on being clear, empathetic, and efficient – just like you would be with patients and healthcare professionals.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle customer complaints effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Care Advisor in Stonehouse
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer care shine through! We want to see how much you care about making a difference in people's lives, especially those dealing with health challenges.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service. We love seeing how you've handled high-volume calls and resolved customer queries, so don’t hold back on those examples!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Wellspect HealthCare
✨Know the Company Inside Out
Before your interview, take some time to research Wellspect Healthcare. Understand their products, like LoFric® and Navina™, and their commitment to customer care. This knowledge will help you connect your experience with their mission and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to remain calm under pressure and how you’ve built relationships with customers. This is crucial for a role that focuses on delivering a superior customer experience.
✨Practice Empathy and Communication
Since this role involves dealing with patients and healthcare professionals, practice articulating your thoughts clearly and empathetically. Role-play common scenarios you might encounter, focusing on how to communicate effectively while being sensitive to the needs of others.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you’ve had to make quick decisions or resolve issues efficiently. Be prepared to discuss your thought process and how you prioritise tasks to meet deadlines.