At a Glance
- Tasks: Support patients and healthcare professionals by managing customer accounts and resolving queries.
- Company: Wellspect Healthcare, a leader in innovative medical devices with a global presence.
- Benefits: Enjoy competitive pay, private medical insurance, and a supportive work environment.
- Other info: Join a dynamic team dedicated to improving patient care and enjoy great career growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service, excellent communication skills, and a problem-solving mindset.
The predicted salary is between 24000 - 36000 £ per year.
Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1,000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the world’s leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation, Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries and is part of Dentsply Sirona, the world’s largest manufacturer of professional dental technologies.
We’re looking for an experienced Customer Care Advisor with a passion to make a real difference. This role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions. This exciting and rewarding opportunity involves building and nurturing relationships with patients and healthcare professionals to ensure seamless delivery of vital medical supplies while delivering best outcomes for the patient and the business. This is achieved through compliance with internal procedures as well as external regulations.
Key responsibilities:
- Responsible for taking inbound calls from: Patients, Carers, GP’s, GP surgeries and Healthcare Professionals
- Management of customer accounts/orders
- Processing and dispensing paper and electronic prescriptions
- Management of service and product complaints - through to resolution
- Making outbound calls to Patients, GP’s and Healthcare Professionals – Ensuring we focus on Customer Retention
Requirements:
- Accurately input patient data and product requirements
- Develop relationships with patients, sales team and healthcare professionals
- Manage courier queries relating to deliveries and collections
- Liaise with the warehouse team to ensure product fulfilment
- Attend ongoing training to ensure knowledge and understanding of products, medical conditions, Anatomy and Physiology
- Assist with Product Recalls
- Sorts and files completed prescriptions in preparation for month end submission
The successful candidate will have:
- Experience in dealing with customers via phone & e-mail to solve all queries
- Experience of working in a Customer Service environment with high volume call rates
- Excellent skills with MS Office
- Good, clear, efficient and empathetic telephone manner
- Professional with proven ability to build appropriate relationships with customers and team members
- Demonstrable problem solving and decision making abilities
- Able to remain calm under pressure
- Results orientated
- Adaptable / willing to take on new tasks
- Able to prioritise workload/work to deadlines
- Displays initiative and enthusiasm for their role and company
- Confident and articulate
- Works well as part of a team
- Consistently meets Company standards, ethics and compliance requirements
Additional benefits:
- Company events
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.
Customer Care Advisor in Stonehouse employer: Wellspect HealthCare
Wellspect HealthCare is an excellent employer for sales professionals looking to make a meaningful impact in the healthcare sector. With a strong focus on employee development, competitive remuneration, and a supportive work culture, team members are encouraged to grow their skills while building lasting customer relationships. Located in the UK, the company offers a dynamic environment where innovation and collaboration thrive, making it an ideal place for those passionate about healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Stonehouse
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wellspect HealthCare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wellspect HealthCare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor in Stonehouse
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wellspect HealthCare:Your cover letter is your chance to shine! Tell us why you want to work at Wellspect HealthCare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wellspect HealthCare!
How to prepare for a job interview at Wellspect HealthCare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
