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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage patient accounts with care.
- Company: A leading healthcare provider dedicated to improving lives.
- Benefits: Competitive pay, flexible hours, and ongoing training opportunities.
- Other info: Join a supportive team focused on personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an experienced Customer Care Advisor with a passion to make a real difference. This role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions. This exciting and rewarding opportunity involves building and nurturing relationships with patients and Healthcare professionals to ensure seamless delivery of vital medical supplies, while delivering best outcomes for the patient and the business. This is achieved through compliance with internal procedures as well as external regulations.
Key Responsibilities
- Responsible for taking inbound calls from Patients, Carers, GP’s, GP surgeries and Healthcare Professionals
- Management of customer accounts / orders
- Processing and dispensing paper and electronic prescriptions
- Management of service and product complaints - through to resolution
- Making outbound calls to Patients, GP’s and Healthcare Professionals – Ensuring we focus on Customer Retention
Requirements
- Accurately input patient data and product requirements
- Develop relationships with patients, sales team and Healthcare professionals
- Manage courier queries relating to deliveries and collections
- Liaise with the warehouse team to ensure product fulfilment
- Attend on-going training to ensure knowledge and understanding of products, medical conditions, Anatomy and Physiology
- Assist with Product Recalls
- Sorts and files completed prescriptions in preparation for month end submission
The successful candidate will have experience in dealing with customers via phone.
Customer Care Advisor employer: Wellspect HealthCare
Contact Detail:
Wellspect HealthCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they impact customer care. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since you'll be taking inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Advisor role. Highlight any previous customer service experience and how you've made a difference in past roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for helping others and how you can contribute to transforming lives. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your ability to connect with people. Use clear and concise language, and don’t shy away from sharing examples of how you've resolved customer issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wellspect HealthCare
✨Know Your Stuff
Make sure you brush up on the products and services related to continence care. Understanding the medical conditions and how they affect patients will show your passion for making a difference and help you connect with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for a Customer Care Advisor role. Show that you can understand and respond to questions thoughtfully, just like you would with patients and healthcare professionals.
✨Showcase Your Communication Skills
Be prepared to discuss your experience in handling customer calls. Use specific examples to illustrate how you've managed complaints or built relationships with customers. This will highlight your ability to deliver a superior customer experience.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training process or how the team collaborates to ensure patient satisfaction.