Senior Lead Digital Product Manager – Workplace Technology Experience Lead for International in London

The Workplace Technology organisation at Wells Fargo is seeking a Senior Lead Digital Product Manager to serve as the Workplace Technology Experience Lead for International. This role is for a senior business-facing product leader accountable for shaping, prioritising, and delivering workplace technology experiences for the International lines of business. This role serves as the single, accountable interface between the line of business and Workplace Technology, acting as their primary advocate and strategic partner, ensuring employee technology needs are translated into clear product strategy, well-governed delivery, strong adoption, and measurable business outcomes.

Workplace Technology spans end user compute, collaboration platforms, regulated communications and messaging, shared services such as print and audiovisual solutions, and internally developed AI and productivity tools. The Product Lead partners closely with business leadership, technology, operations, risk, compliance, and control functions to ensure workplace technology investments are aligned to business priorities, compliant by design, resilient at scale, and continuously improving the employee experience. This role focuses on the “why” and “what”, deeply understanding business workflows, employee personas, and regulatory constraints, and shaping them into outcome‑driven product roadmaps and decision‑ready investment priorities. The role holds accountability for prioritisation discipline, value realisation, executive communication, and trusted advisory across the workplace technology portfolio for the line of business.

In this role, you will:

• Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment.
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise.
• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking.
• Coordinate highly complex activities and guidance to others.
• Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact.
• Strategically engage with all levels of professionals and managers across the enterprise.
• Serve as an expert advisor to leadership.
• Act as the senior workplace technology partner for the line of business, serving as the single point of accountability for translating business needs into prioritised workplace technology outcomes.
• Develop and maintain a rolling 12–18 month workplace technology roadmap aligned to business strategy, employee personas, regulatory obligations, and enterprise standards.
• Partner with business leaders to understand workflows, pain points, and productivity opportunities, and translate those insights into outcome‑focused product strategies rather than feature‑driven requests.
• Lead transparent portfolio prioritisation, facilitating explicit trade‑offs across competing demands, and aligning initiatives to firmwide strategy, capacity, and Run‑the‑Bank commitments.
• Ensure regulatory, risk, security, records management, and compliance requirements are embedded into workplace technology products from inception, not treated as after‑the‑fact gates.
• Serve as a trusted advisor to executive stakeholders by presenting decision‑ready options that clearly articulate value, cost, risk, and trade‑offs.
• Partner with Workplace Technology domain product owners (e.g., End User Compute, Collaboration, Regulated Messaging, Print, AV, Productivity Platforms) to influence solution direction while respecting clear ownership boundaries.
• Drive adoption and value realisation by defining success metrics, tracking outcomes post‑launch, and partnering on change management and communications.
• Elevate governance effectiveness through well‑defined decision forums, controls, and consistent executive communications without introducing unnecessary bureaucracy.

Required Qualifications:

• Digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education.

Desired Qualifications:

• Demonstrated experience owning end‑to‑end product lifecycles for user‑facing technology at enterprise scale (50,000+ users preferred).
• Experience operating in highly regulated environments, with financial services strongly preferred.
• Strong understanding of modern workplace technology domains, including: End user compute (Windows/macOS, laptops, VDI/DaaS, mobile, peripherals), Collaboration and productivity platforms, Regulated Communications, capture, archive and surveillance, Trader Voice.
• Demonstrated ownership of a product or service portfolio with budget accountability, cost transparency, and vendor strategy considerations.
• Ability to translate regulatory and control requirements into practical, scalable product decisions.
• Strong executive‑ready communication skills, including decision briefs, business cases, and trade‑off discussions.
• Experience operating in multi‑jurisdictional, internationally regulated environments including data residency and third party risk.
• Strong understanding of eCommunications surveillance, enterprise archiving, retention, legal hold, and evidentiary integrity across regions.
• Familiarity with international regulatory and operational resilience requirements impacting workplace technology (e.g., ICT risk, outsourcing, third‑party risk).
• Experience supporting front‑office, sales, trading, investment banking, or capital markets environments.