At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch customer experiences in a lively pub setting.
- Company: The Old Cock Inn, a charming pub with a warm atmosphere and boutique bedrooms.
- Benefits: Competitive pay, tips, 28 days holiday, and discounts on food and drinks.
- Other info: Great prospects and a dynamic work environment await you!
- Why this job: Join a fun, supportive team and develop your career in hospitality.
- Qualifications: Previous leadership experience and a passion for food and drink.
The predicted salary is between 12 - 14 £ per hour.
The Old Cock Inn is a delightful pub & restaurant in the heart of Harpenden, offering guests the added benefit of six boutique bedrooms. We have a stylish and cosy restaurant, a relaxed and informal bar area with a roaring log fire for the colder months, and our lovely terrace garden at the back. We’re what you might call a ‘proper pub’ serving a selection of real ales and craft beers, alongside an extensive wine, gin and spirit list.
Responsibilities:
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive leader
Requirements:
- Previous Leadership experience in a hospitality or customer facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
- A result driven and ambitious individual keen to develop your career and your teams
Other information:
- £12.71 - £13.50 p/h + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- Career development programme
- 30% dining discount of all managed houses
- Great working environment and great prospects!
Supervisor - The Old Cock Inn - Harpenden, Hertfordshire employer: Wells & Co
The Old Cock Inn is an exceptional employer, offering a vibrant work culture in the heart of Harpenden. With a focus on employee growth and development, we provide a supportive team environment, competitive pay, and a range of benefits including discounts and a career development programme. Join us for a rewarding experience where your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - The Old Cock Inn - Harpenden, Hertfordshire
✨Tip Number 1
Get to know the pub scene in Harpenden! Familiarise yourself with The Old Cock Inn's vibe and menu. When you walk in for an interview, you’ll impress them with your knowledge and passion for their offerings.
✨Tip Number 2
Show off your leadership skills! Be ready to share examples of how you've led a team in a busy environment. We want to see that you can keep things running smoothly, even when the pressure’s on.
✨Tip Number 3
Don’t just talk about customer service; demonstrate it! During your interview, think of ways to showcase your enthusiasm for creating memorable experiences for guests. A genuine smile goes a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Supervisor - The Old Cock Inn - Harpenden, Hertfordshire
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Supervisor role at The Old Cock Inn. Highlight your leadership experience and passion for hospitality. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wells & Co
✨Know the Pub Inside Out
Before your interview, make sure you familiarise yourself with The Old Cock Inn. Check out their menu, drink offerings, and any special events they host. This will not only show your enthusiasm but also help you answer questions about how you can enhance the customer experience.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to discuss how you can motivate and support your team in a fast-paced environment.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for a customer. Highlight your ability to handle difficult situations gracefully and how you ensure every guest leaves happy.
✨Be Passionate About Food and Drink
Express your enthusiasm for food and craft beers during the interview. Share your favourite dishes or drinks and why you love them. This passion can set you apart and show that you're genuinely interested in contributing to the pub's success.
